On January 8, Liu Zelin, a service engineer stationed in Sichuan, braved the cold wind of deep winter and came to the zero-carbon logistics team of Panzhihua customer Dingshang as usual to "work", but his heart was extremely warm on this day.
The customer waited in the office early, and he was presented with two pennants as soon as he stepped into the office"Conscientious, enthusiastic service", "do not forget the original mission, high-quality enterprise excellent service".These 22 big characters were given to Sany Heavy Truck Service Accessories Department and Liu Zelin, and the heart-warming act was like the warm sun in winter, which infected the hearts of service engineers and added warmth to the winter.
Sany Electrification is well aware that "service is productivity", and has launched the industry's exclusive on-site service to "".Exclusive service team + accessories with you + 24-hour full-time response"For the purpose,Provide "one-to-one" butler serviceto provide a solid guarantee for customer operations.
After Liu Zelin was stationed in Dingshang Zero Carbon Logistics, he has been practicing the work creed of "exceeding customer expectations and industry standards", and has been highly recognized and appreciated by customers with three working principles.
Run out of Sany speed: the heart of customers, the mission will be achieved
At 16 o'clock on November 3 last year, when the customer drove to the Panzhihua Miyi Expressway, he suddenly turned off and could not get on the train, when Liu Zelin was on the high-speed train from Changsha back to Sichuan. After receiving the repair work order, he immediately calmed the customer's emotions and simultaneously requested high-speed rescue to drag the vehicle down the nearest high-speed exitThe safety of drivers and vehicles was ensured at the first time.
Liu ZelinMomentDon't dare to delayFalseOn the high-speed rail, they began to allocate accessories and dispatch engineers in the station, and after getting off the high-speed rail, they didn't have time to eat a hot meal, so they carried accessories and toolsIt took nearly 10 hours to drive 670 kilometers overnightand finally dealt with the fault for the customer at 10 a.m. the next morning. All-night emergency rescueIt took less than 18 hours to get back on the road, and Sany's "speed" won high praise from the driver.
Win time for customers: protect customers, every second**
In the early morning of November 29 last year, Liu Zelin received an emergency rescue work order from a mountainous area. The top three new energy teams of Ya'an customers were unable to start due to avoiding oncoming vehicles and accidentally turned off the vehicle, and stopped at the turn of the Zhougongshan area. Because the on-site vehicles occupied the country road, the vehicles could not pass, and the resident engineers Liu Zelin, Zhao Tangqi and Wu Shunrong quickly carried accessoriesRush to the scene, don't wait!
Regardless of the cold wind,The three of them were accompanied by Xingyue after three hours of emergency repairsAt 4:21 a.m., vehicles resumed normal operationsand conduct a second inspection of other relevant accessories before handing the vehicle back to the driver. The driver said bluntly: "In the early morning, someone immediately answered **, and after understanding the situation, I immediately rushed to repair, which did not delay my time at all."Sany's service spirit is indeed admirable! ”
Hand in hand all the way forward: escort customers, wind and snow are unhindered
At 11 p.m. on January 23, the Sanqiang new energy fleet in Ya'an, Sichuan Province was suspended near Shawan Village on the busy 318 National Highway due to mechanical failure of the rear axle of the vehicle. Goose feather snow! Wuthering Winds! The environmental conditions are very harsh!
No matter how bad the conditions are, when a customer calls Sany service, the whole team is duty-bound. In rainy and snowy weather, the service personnel struggled to reach the rescue site on the congested road for 5 hours. The resident engineer appeased the driver's emotions for the first time, and determined the fault through conversation to reduce the fault for the rear axle of the vehicle, and then took action after clarifying the cause of the failure: dredge the traffic conditions before and after the vehicle, and place the cone barrel at 150 meters before and after the vehicle for warning, one person is responsible for guiding the vehicles, and the other personnel will quickly start maintenanceThe whole team braved the goose feather snow and the howling mountain wind, lying on the ground for a full seven hours of maintenance workFinally, at 12:21 p.m., the vehicle was driven back to the customer's premises.
In the middle of the night, the wind and snow fell, and the driver was deeply moved and grateful for the kindness of this "escort".
With a paranoid attitude, exhaust all means to make the service to the point of no returnThis is the work creed of Sany electrified stationed service engineers, so that customer satisfaction is only their basic goal, exceeding customer expectations is the ultimate goal, these two pennants are the best recognition for them.