Consumers Ms. Zou and Ms. Xie both came to the door to send a thank you banner to the Loudi Municipal Market Supervision and Administration Bureau.
Red Net Moment Loudi, January 4 (Correspondent Luo Dayi) "Serve the people wholeheartedly, be fair and honest and defend the rights of the people!."On January 2, consumers Ms. Zou and Ms. Xie both came to the door to send a thank you banner to the Loudi Municipal Market Supervision and Administration Bureau.
At the beginning of 2023, Ms. Zou and Ms. Xie in Loudi were invited by a private brand enterprise to participate in a decoration feedback activity held by the company.
When they returned home, the more Ms. Zou and Ms. Xie thought about it, the more wrong it became: the house would not need to be renovated for a while, but tens of thousands of yuan would be placed in the hands of others. Moreover, there are unfair terms and false advertising in the agreement. A few days later, Ms. Zou and Ms. Xie made an appointment to apply for a refund to the decoration company, and negotiated with the merchant for more than a year to no avail.
After being reminded, on December 5, 2023, Ms. Zou and Ms. Xie came to the Loudi Municipal Administration for Market Regulation for help, and Hu Hui, chief of the Online Transaction Supervision Section, and Li Haiqing, director of the 12315 Consumer Complaint and Reporting Center, accepted the dispute. On December 6, the parties to the dispute should make an appointment to go to the Market Supervision Bureau for the first mediation.
Just follow the contract, no deposit will be refunded. "The business has a tough attitude and has no willingness to take the initiative to cooperate with mediation.
The staff explained the standard contract clauses suspected of having problems in the agreement signed by the two parties, and compared them with the relevant laws and regulations such as the Measures for the Administrative Supervision and Administration of Contracts, the Regulations on the Protection of Consumer Rights and Interests of Hunan Province, and pointed out the problems existing in the agreement. After the policy presentation, the merchant was touched, but still stood in the position of the operator to express the difficulty of the company's refund, and said that he wanted to return to the company to discuss with other shareholders. In December, after the network supervision department consulted with the relevant business departments and organized an interview, the attitude of the business has changed further. On December 8, the Market Supervision Bureau served the "Notice of Provision of Materials within a Time Limit" to the merchant in accordance with the law. From the 8th to the 13th, the staff of the Network Supervision Section contacted the two sides several times for verification and communication.
In the third mediation, Hu Hui pointed out that although the Contract Law has been repealed, the Civil Code and the Measures for the Administrative Supervision and Administration of Contract promulgated by the State Administration for Market Regulation protect the rights and interests of consumers, reflecting the internationally accepted principle of protecting the weak. Li Haiqing pointed out that the national 12315 consumer complaint information publicity platform was launched, and the results of consumer dispute mediation were publicized to the society.
In the end, after the joint mediation of the Network Supervision Department and 12315, the two parties reached an agreement and signed a mediation letter on the spot, and the merchant deducted reasonable costs and returned 2 to each of the 2 complainants850,000 yuan for a total of 570,000 yuan. Both parties were satisfied.
At this point, the knots in the hearts of Ms. Zou and Ms. Xie have finally been unraveled.