In order to meet the needs of our customers and provide better service, we have established an ordering process.
1. Confirmation of requirements.
First of all, the customer needs to clearly put forward the order requirements to the company, including the specifications, models, quantities, quality requirements, delivery dates and so on of the required products. Customers can contact the company through **, email or **consultation, etc., and inform the required products and requirements.
For example, for bridge expansion joints, it is necessary to provide expansion joint design drawings, and determine the special-shaped steel model, steel bar diameter and length, steel bar spacing, orthogonal or oblique according to the expansion joint plan;According to the cross-sectional layout of the expansion joint, determine whether the expansion joint has a warping head and the size of the warping head.
2. ** and confirmation.
According to the needs of customers, the company provides detailed product lists, including product name, specification, model, quantity, unit price, total price, payment method, delivery date, etc. After the customer confirms **, it is necessary to sign a sales contract with the company to clarify the rights and obligations of both parties.
3. Production arrangement.
After the order is confirmed, the customer will prepay 30% of the total contract amount as a condition for the contract to come into effect, and the company will make production arrangements according to the requirements of the order after receiving the deposit. The production department will formulate a detailed production plan and organize production according to the requirements of the order. At the same time, the quality department will monitor the quality of the production process to ensure that the product quality meets the customer's requirements.
Fourth, delivery and acceptance.
After the production of bridge expansion joints is completed, the company will deliver the goods according to the delivery date agreed in the contract. Before shipment, the company conducts a quality check on the expansion joints to ensure that they meet the requirements. After the customer receives, it is necessary to carry out acceptance, and sign the acceptance report after passing the acceptance, and pay the remaining balance payment, the company will arrange unloading after receiving the balance payment, if there is a problem, the customer needs to contact the company in time, so that the company can deal with it in time.
5. After-sales service.
The company provides after-sales service to customers to ensure that the problems encountered by customers in the process of use can be solved in a timely manner. The company has set up a special after-sales service department to provide customers with technical support and solutions. If the customer encounters any problems during use, he can contact the company through **, email or **consultation, etc., and the company will reply and deal with it as soon as possible.
The above is our order process. Through this process, the company is able to better meet the needs of its customers, provide better service, and ensure the quality and delivery of products. At the same time, customers can also understand the company's production and sales process through this process, and better select and use the company's products.