When requesting an order from a customer, we need to take a professional, friendly and persuasive approach, and do the foreshadowing work in the early stage.
Here's a detailed example of the steps and words:
First, make sure you have a good foundation of communication with your customers and a deep understanding of their needs. For example: "Thank you for your interest and support of our products, we value our partnership with you very much." After understanding your company's business needs, I am confident that our products and services will meet and exceed your expectations. ”
Again, emphasize how your product or service solves a problem or meets their needs. "Based on our previous discussions, I want to reiterate how our solutions can help you improve efficiency, reduce costs, or increase revenue ......”
Provide a specific plan or ** according to customer needs. Therefore, I have carefully designed a customized package for you, including [specific product service list], with a total value of [amount], and we can provide [after-sales service, preferential conditions, etc.]. ”
Ask about the order politely but directly. "Based on the above proposals, I hope to get your positive feedback and further promote the cooperation process. Not sure if you're ready to place this order? If there are any questions or areas that need further discussion, I am happy to answer and serve at any time. ”
If necessary, set a reasonable decision window to create a sense of urgency and drive customer action. "As there are currently some preferential policies that are about to expire, I hope to get a reply from you in the next week so that we can arrange production and shipment as soon as possible. ”
Regardless of the outcome, I look forward to hearing from you and promise to continue to provide excellent service. If you need more information about product details, contract terms, or anything else, please feel free to let us know. ”
This kind of communication not only shows respect for the customer, but also clearly expresses your business intentions, which is conducive to increasing the success rate of obtaining orders.
Sales skills