Nanguo Morning Post full ** reporter: Cheng Haonan
The "country" in the name is mistaken for "Hui", the "Jiangnan District" in the address is mistaken for "Jianghu District", the "Nanyi Lane" is mistaken for "Nanyicang", and the "7775" in the mobile phone number is mistaken for "7275" ......A few days ago, Mr. Li's relatives from Liuzhou Express two bowls of button meat to Nanning, the express store staff entered the sender's handwritten information, the recipient's name, address, **, etc. were recorded incorrectly, resulting in the buckle meat was not delivered in time and deteriorated, Mr. Li refused to accept and demanded compensation, but failed to reach an agreement.
To:
The courier information was incorrectMissed the taste of hometown during the Chinese New Year
On February 28, Mr. Li told a reporter from Nanguo Morning Post that on January 31, in order to let him eat Huangtian button meat in his hometown during the Spring Festival, his relatives in Liuzhou spent 14 yuan on express delivery to him through the Bauhinia Garden Store in Yangliu County, Liubei, Liuzhou, through the rookie post station, so that he could relieve his homesickness by tasting the delicious food of his hometown during the Chinese New Year.
The sender's handwritten recipient information.
At that time, my relatives handwrote my name, address, and ** to the courier store, and the clerk made a mistake when they entered these contents into the system. Mr. Li said that after the detained meat arrived in Nanning, the time was delayed, and it happened that it was back to Nantian in those days, and the weather was hot and humid, and when the courier contacted him on February 4, the package had been damaged, and the detained meat inside had deteriorated, "I was very angry, so I refused to accept it."
Entered by:
An error occurred while identifying the informationThere are also faults at the delivery outlets
In response to this matter, Ms. Ji, the person in charge of the Bauhinia Garden store in Yangliu County, Liubei, Liuzhou, told reporters that at that time, the sender was holding a handwritten message to express the meat, and she used software to scan and identify the information entry system, "The information is entered wrong, it is my responsibility."
There was an error in the information entered on the courier note.
Ms. Ji said that later she found the wrong information, and after seeing that the buckled meat arrived at the relevant outlets of YTO Express in Nanning, she immediately notified the outlets, submitted the correct information, and informed that it was fresh pieces, so that the outlets could deliver them to the door as soon as possible or notify the recipients to pick them up as soon as possible. However, even so, this courier was not delivered in time, resulting in deterioration. Ms. Ji believes that there are also corresponding responsibilities in the delivery outlets.
The recipient rejects the spoiled buckle meat.
Ms. Ji said that the two bowls of buckle meat were not insured at the time of express delivery, and she only charged 14 yuan for the express fee, and had compensated 126 yuan (100 yuan for the two bowls of buckle meat + 12 yuan for the express fee from Hezhou to Liuzhou + 14 yuan for the express fee from Liuzhou to Nanning) to the sender, but the sender asked for 3 times the compensation, and also claimed 252 yuan after receiving 126 yuan. Now, Mr. Li is seeking another 500 yuan in compensation. Ms. Ji thought it was unreasonable, so she didn't agree.
Express outlets:
The address is unknown, and the claim amount is too high to be satisfied
The customer service of the relevant delivery outlets of YTO Express Nanning said that there was no way to deliver it due to the unknown address of the recipient at that time, and it was delayed for a day or two. The responsibility is mainly in the sending outlets, which should be handled by the sending outlets. "The recipient asked for 500 yuan in compensation, which was too high for us to meet. ”
Subsequently, the reporter contacted the relevant sending outlets of YTO Express Liuzhou, and the staff said that they would reply by the relevant departments of the company, and at the same time provided the relevant departments for the reporter to contact. On February 28, the reporter contacted several times, but ** no one answered. As of press time, the reporter has not received a reply from the relevant department personnel of YTO Express.
In this regard, Nanguo Legal Aid Public Interest Lawyer*** believes that if the uninsured package is lost or damaged, compensation will generally be made according to the actual loss. It is more reasonable for the responsible party to make full compensation, and it can also be handled by the parties through negotiation according to the actual situation.
This article is originally produced by the Southern Morning Post, without permission, please do not use any channels and platforms**. Violators will be prosecuted.