E-commerce only refunds, it is really necessary to promote the whole platform.
Although some time ago, after the three major platforms launched the refund-only function, there was a lot of discussion on the Internet. The most of them are some professional wool parties, which use a refund-only policy to buy zero yuan, and even set up a team or company to collect wool. It's not right to do that, these people are shameful.
But here, I still support the e-commerce platform to implement the refund-only policy, not for anything else, just to support the e-commerce platform to crack down on bad sellers with shoddy or wrong goods.
Why I support it, I have to start with the experience of the last few ** shopping.
A few years ago, I bought a pair of shoes in **, waited for almost 3 days, and it has not been shipped, the seller did not have any communication, I took the initiative to contact the seller, and the seller only read and did not reply. As a result, a few days later, it was almost the Spring Festival, and the express delivery was basically far away, so I contacted the seller again, and the seller directly said that I would refund it.
After the New Year, I bought a mobile phone holder in **, and when I placed an order, I bought a short one, and as a result, after receiving the goods, I sent a long one, the goods were not right, and the seller took the initiative to contact the seller, and the seller could not read back, and the things were cheap, so there was no pursuit, no refund, and no exchange, so I gave up, and now the bracket is still thrown there and has been useless.
Then I bought an osmanthus tree in **, when it came, one-fifth of the leaves were holes, it was estimated that there should be insects, the wind blew, and the leaves fell, thinking that I would not be able to raise it, but now I see that there are new leaf buds on the branches.
Another one, is the rice cooker I just received, the order is about 3 days or so, there is no delivery, the seller took the initiative to contact me, said that there is no goods, asked me to wait for the goods to be shipped again, or change to another model first, the one I bought will be in stock in March. I made it clear that I was not in a hurry to use it, and that I could wait. As a result, it was shipped to me that night, and I thought that I just contacted me this morning and said that there was no delivery, and it was shipped in the evening, is it so fast? I didn't think much about it, so I just sat back and waited for the receipt.
When I received the goods, I saw that it was not the one I ordered with a steamer, but an ordinary one. Take the initiative to contact the seller, I said that I was willing to wait, why did I send an ordinary amount to me, the seller shirked the responsibility and said that the warehouse sent the wrong one, and asked me whether to refund or refund the difference, or wait for the steamer to arrive and then reissue it to me. In the end, I had no choice but to wait for reissuance. After all, it's too much trouble to return, and I need this thing too. Refund the difference, and I feel that I bought a full set, but the result is missing something, and I always feel imperfect.
Again, only refunds are a good policy for e-commerce platforms to restrict, and even crack down on bad sellers with shoddy and incorrect goods, purify bad sellers on e-commerce platforms, and improve buyers' shopping experience. Then, combined with these online shopping experiences, I strongly support the e-commerce platform's refund-only policy to resist those unscrupulous sellers, and of course, I am also disdainful of the behavior of the professional wool party.