Service is the foundation of an insurance company's business and the source of its development. Claims settlement is an important part of insurance services, and it is also a key link for customers to truly feel the value of insurance protection, which has attracted more and more attention from the public. Recently, the 2023 annual claims annual report of Ruizhong Insurance Chifeng Central Branch was released recently. According to the data, the total number of claims paid by Ruizhong Insurance Chifeng Zhongzhi in 2023 will reach 3,526, with a compensation amount of more than 43 million yuan, and the fastest compensation will be paid in 17 minutes. Ruizhong Insurance Chifeng Zhongzhi always adheres to the concept of "insurance surname insurance", adheres to customer-centricity, and repays customers' trust and choice with the best quality claims service.
Stick to the original intention and fulfill the promise to protect a better life.
From the perspective of insurance consumer demand, the number of claims and the amount of compensation are the key links to make consumers feel the value of insurance and the value of insurance institutions, and they are also the concentrated embodiment of the responsibilities and responsibilities of insurance institutions. The total number of claims paid by Ruizhong Insurance Chifeng Zhongzhi in 2023 will reach 3,526, with a compensation amount of more than 43 million, and the highest single claim will exceed 1.1 million, with the fastest compensation of 17 minutes; The odds for customers to settle claims are as high as 98More than 6%, and the waiver of premiums exceeded 10.07 million yuan. The intuitive data is not only the embodiment of Ruizhong Insurance's Chifeng Zhongzhi's practice of the responsibility of due compensation, but also a strong proof of adhering to the original intention of insurance for the people.
Innovative measures, door-to-door claims to create a new service experience.
Claim timeliness is the embodiment of the core value of insurance claims service, one of the key links that customers pay the most attention to, and an important indicator to measure the operation and service capabilities of insurance companies. In 2023, Ruizhong Insurance Chifeng Zhongzhi will actively respond to the call of Inner Mongolia Branch, open a green channel to actively assist customers to complete the declaration and take the initiative to pay quickly, and actively carry out a special action of door-to-door claim settlement service for small medical cases, so that customers can enjoy a new experience of insurance claims without leaving home. In 2023, the Chifeng Central Branch marketing team of Ruizhong Insurance will come to assist customers in claiming claims for a total of more than 310 times, providing customers with faster, warmer and more thoughtful claims settlement services.
Door-to-door claim settlement, and coordination to maintain social and financial order.
With the rapid development of the insurance industry, the risk of insurance fraud has gradually become prominent, and the types and methods of fraud cases have emerged in an endless stream, showing a development trend of teamwork, specialization, networking, and huge funds, which not only seriously infringes on the legitimate rights and interests of insurance consumers and insurance companies, but also damages the social credit system and affects the healthy, stable and high-quality development of the insurance industry. In order to maintain social and financial order and clear the "gray area" of insurance fraud, in 2023, Ruizhong Insurance Chifeng Central Branch actively cooperated with the judicial system and local industry associations to collect, exchange and analyze information channels related to insurance fraud, sort out and transfer 41 clues of suspicious cases to the public security organs, and contributed to creating a clear and safe financial environment.
In the future, Ruizhong Insurance Chifeng Zhongzhi will continue to play the role of the economic "shock absorber" and social "stabilizer" of the insurance industry, adhere to the original intention of insurance, continuously improve the ability and level of serving the overall situation and consumers, continue to explore and innovate, and walk with customers warmly with more convenient and efficient services.