"I am writing this letter to express my deep gratitude to you. I have recently contacted the customer service staff Xiao Zhang many times, and in the careful and patient communication of several staff, I have deeply experienced your company's excellent service and professional skills. . .
The end of the year is approaching, recently, the Consumer Protection Department of Inner Mongolia Branch of Ruizhong Insurance received such a handwritten thank you letter from the customer Ms. Liu, expressing sincere gratitude to Xiao Zhang, a consumer protection officer of our company's Consumer Protection Department, for his long-term professional service.
Due to the cancellation of the business office of the local intermediary company, the relevant internal office did not deal with the customer's complaint in a timely manner, and the customer contacted our company in desperation. Our company's consumer protection personnel received customer complaints and responded quickly, and after the customer went to the local counter, they learned that the customer was far away from the road, helped to provide simple warm clothes and meals, calmed the customer's emotions, carefully inquired about the customer's situation, patiently listened to the customer's demands, contacted the intermediary company to verify the business process, and after understanding the customer's urgent need for money, our company's consumer protection personnel actively taught the customer the product, and finally reached an agreement with Ms. L through many communications. Ms. L eventually said that she would continue to hold the policy and was very satisfied with the outcome.
In order to express her gratitude to the staff of our company in this security service, Ms. L personally went to the company on January 30, 2024 to present the letter of thanks to Xiao Zhang, a consumer protection officer. In the letter, Ms. Liu expressed her recognition and appreciation for our handling of the complaint. We are well aware that the satisfaction of every customer is the greatest value of our services. We have been committed to providing the most professional and intimate service to provide the most comprehensive and reassuring protection for every customer.
The Consumer Protection Department of Inner Mongolia Branch of Ruizhong Insurance Co., Ltd. properly assisted customers in resolving complaints and disputes, which not only achieved the maximum stop loss for customers in the service process, but also maintained the corporate image and reputation of Ruizhong Insurance, and provided a strong guarantee for the company's stable operation. The customer's thank you letter is not only an affirmation of our consumer protection work ability and service effect, but also an incentive for consumer protection work. We will, as always, adhere to the service concept of integrity, professionalism and efficiency, continuously improve service quality, and provide customers with more high-quality and efficient services. At the same time, we will also take every complaint seriously, and constantly improve and optimize the service process to ensure that the rights and interests of every customer are protected to the greatest extent. In the future consumer protection services, the Consumer Protection Department will continue to perform its duties conscientiously, live up to the trust, forge ahead, provide customers with more professional, efficient and considerate services, and will continue to uphold the principle of "customer interests first" to give back to every customer with high-quality and professional services.