When people are in a hurry, it is easy to get lost, especially when they are in a hurry.
ID card, luggage, mobile phone. These are all normal, "but you said that the wheelchair and crutches were lost, how did the person walk?" ”
The Lost & Found Office at Xi'an North Railway Station can pick up a variety of lost items every year. As the largest railway passenger station in northwest China, it has the largest number of platforms in the country - 34, which can accommodate 130,000 people are waiting for the bus at the same time. The Spring Festival, the largest migration event of the year, is the time when the "equipment drop rate" of tourists is the highest.
At this busiest train station, we picked up a thousand strange lost items and some stories about the Spring Festival.
Lost and Found Office at Xi'an North Railway Station (photo by You Zhou).
01 Mobile phone wallets, luggage cases, wheelchairs, crutches, strollers.
Just over 10 days after January, the Lost and Found Office of Xi'an North Railway Station has received nearly 2,000 items, and the storage space is urgent.
The things in the storeroom are simply more abundant than the small carts on the train, everything.
Bags, food, documents, daily necessities. The lost items were sorted into a uniform blue storage box and stacked on the shelves. Dozens of rows of shelves, arranged in order by month, fill the entire warehouse, and it is a bit difficult to reach out if you want to open the box and pick up things.
Lost and Found Office at Xi'an North Railway Station (photo by You Zhou).
Usually 145 pieces of lost items can be found a day, but recently the Spring Festival is approaching, and there are more than 200 pieces a day. "Staff introduction.
The time is different, and the things you pick up are not the same. "For example, during the tourist season, you will pick up a lot of special gifts; During the Spring Festival, there will be a lot of luggage and New Year's goods. Recently, when a college student came home from vacation, he found a lot of backpacks containing books and computers. ”
But these are quite conventional, and some of the large items in the warehouse are a bit strange - large suitcases, strollers, bicycles, even crutches and wheelchairs, "Why can this be lost?" ”
These items are mainly from trains, waiting halls and near security checkpoints, and the staff at each point will pick them up and wait for a while for no one to collect them. There are also some passengers who take the wrong people's things, only remember when they leave the station, and send them back.
Lost and Found Office at Xi'an North Railway Station (photo by You Zhou).
At the end of the day, from 6 a.m. to 11 p.m., the passengers who came to pick up their things hardly stopped.
There is an old man who lost his mobile phone, the first time he encountered this kind of thing, he was so excited after finding his mobile phone that he thanked him again and again, and repeatedly muttered "I didn't have any hope, but I didn't expect it to be recovered";
Some people have traveled to many places, run to several cities, and hit more than a dozen **, just wanting to get their water cup back. After twists and turns, but there is still no progress, the mood is inevitably impatient, and he loses his temper with the staff in **;
There are also men who have lost things many times, because they have lost things several times before, they have been successfully recovered by the railway department, and they are very familiar with the process of lost and found. This time, he found that he had lost his mobile phone, and he was not panicking at all, his wife was so anxious that she stomped her feet, but he calmly comforted: "It's okay, believe me, they will definitely find it." ”
Lost and Found Office at Xi'an North Railway Station (photo by You Zhou).
In fact, the staff wants the property to be returned to its original owner more than anyone else. On the one hand, it is the responsibility, and on the other hand, it is quite a headache to keep and dispose of these things.
02 "You're a scammer, aren't you? ”
For travelers, it is a surprise to find one. But for railway workers, returning things to their original owners is an extremely hard and tedious job.
Located in the center of the city, Xi'an Railway Station has a long history and is more spacious than the newly built Xi'an North Railway Station. The location of the lost and found office here is hidden and not easy to find, and many things need to be done by the staff one by one, such as going to various points to "patrol ** things".
The lost and found office of Xi'an Station has a low floor height, and each shelf can only hold three rows of storage boxes.
In the early morning of January 19, Wang Rui, a staff member at Xi'an Station, came to work carrying a bunch of large bags and small bags — all of which she picked up as she passed through the security checkpoint.
Every few hours, she pushes the cart to the waiting hall, the security checkpoint, and the various platforms to collect lost items.
Wang Rui's feet are strong, he walks quickly, and almost left the reporter behind several times. During the 8-to-6 working hours, she can walk more than 20,000 steps in the train station.
Wang Rui and the platform staff handed over the lost items found on the high-speed train.
In addition to the essentials, you also need to receive people. Throughout the day, the landline on the desk kept ringing. Passengers kept calling**, saying that they had received a text message from 12306 asking them to come here to pick up the lost property.
You're waiting at pillar 6b in the waiting hall, and I'll pick you up. ”
Putting down**, she walked out in a hurry, and brought back a few people after a while. "What did you lose? Which bus was lost? Say it at the end of the phone. Well. That's right, sign the list and you're good to go. ”
In this morning alone, I picked up more than a dozen people, and when I was too busy, the reporter also helped pick up a few times.
She has a good memory, but she basically has an impression of everything she has handled. Sometimes a traveler calls, and after a description, she can immediately remember which box the items are in.
I just wanted to return my stuff to the traveler as soon as possible. ”
Wang Rui registers the ID card he found.
About half of these lost items can be returned to their original owners.
Like the ID card, as long as the ID number is entered into the system, 12306 will automatically send a message to the passenger. Or something that falls on the seat, you can also find the corresponding owner through the ticket purchase record. ”
Despite this, in 2023, there are still more than 2,000 items that remain unclaimed. Among them, some of the things themselves are not of high value, and passengers may "lose them"; But for the railway staff, everything has to be put away, "what if someone is looking for it?" ”
Others are because they don't have personal information and can't contact the owner, such as cash. Wang Rui took out a stack of banknotes, from 100 yuan to a dime, all classified according to the face value, stacked neatly, and the amount added up to more than 3,000 yuan, but the owner could not be found.
Judging from the way of stacking money, such as the elderly or people who do small businesses, they may not have registered 12306 themselves, and they are bought with the help of others, so there is no *** situation in the system, which is not uncommon in reality.
The rest of the stuff is stored in the warehouse for a year and then cleaned up on a monthly basis. If it is really unclaimed, it will be reported to the station for negotiation. Mobile phones, computers, cash and other valuables will be handed over to the Xi'an Station Police Station, and the technical investigators will find a way to contact the owner.
However, many people do not have much hope for the recovery of mobile phones. Therefore, when someone calls ** claiming to be a police officer and accurately says the number of your car and the model and appearance of your mobile phone, many people will think that it is a telecom fraud. Although the police repeatedly explained that they could verify the authenticity by dialing the ** of the 110 command center, some people still insisted on not believing it.
This also shows that the masses' awareness of anti-fraud has been raised. After being hung up again, the police smiled helplessly.
Last year, the Xi'an Station Police Station carried out the first special action to "benefit the people's livelihood and warm the hearts of the people" for the return of lost mobile phones. In the first three months, 1,103 mobile phones were sent for inspection, 619 mobile phone owners were contacted, and 217 mobile phones were successfully returned. This action is still ongoing.
03 Today's Spring Festival is really different.
During the Spring Festival, the staff of the Lost and Found Office are visibly busy day by day.
How to return the goods to their original owners more quickly, so that passengers can go home smoothly and have a good year, is their only concern.
This is undoubtedly the most important time of the year for the railroad people. Fortunately, with the improvement of technology and processes, today's Spring Festival is very different from the past.
Speaking of "Spring Festival", everyone is no stranger. Although these two words appeared on ** as early as 1954, this matter has really become the focus of the whole society, and it has to be counted from the time of reform and opening up.
After the reform and opening up, the Chinese population began to flow on a large scale, and the flow of migrant workers, students, relatives and tourists began to converge in the Spring Festival. In 1979, the number of people traveling in the Spring Festival in China exceeded 100 million in history, and since then, the Spring Festival transportation has been "hard to find" every year.
But the amount of ** has come up, and information technology has not kept up for a while. In the past, if something was lost on the train, it was often only "considered unlucky", and even if it was not picked up by others, there was no way to find it, and I didn't know where to look for it.
Times are different now. In 2012, the real-name system was fully implemented, covering all trains across the country, and it became easier to "find someone". As long as there is the passenger's identity information, or the train number, seat number, etc., you can find the owner through the *** in the real-name authentication.
When people are found, the way of "giving away" is constantly evolving. In the past, if you wanted to retrieve a lost item, you had to go to the site to collect it in person or a client. Nowadays, passengers who can't come to the scene can also choose two ways: express delivery and "car delivery", either by consensus to ask the courier to send it, or find a train to pick it up. Three ways, more flexible.
From green trains to high-speed rail EMUs with a speed of 350 kilometers per hour; From the outdoor platform to the clean and bright waiting room; From queuing up all night to grab tickets to making an appointment for ticket purchase on the mobile app; From sitting long distance with instant noodles to placing online orders and delivering food to your seat; From getting together to go back to their hometown for the New Year to traveling with their families on vacation. Progress happens in the form of moisturizing things silently.
Even the lost belongings of travelers reveal the changes in people's living standards over the years.
In the 80s, the things that everyone lost were worthless, and now many of the things that are lost are mobile phones, tablets and other electronic products. In the past, snakeskin bags used to be used to carry things out of the house, but now they have become large and small leather bags. ”
Xue Changping, who has worked in the passenger post of Xi'an Railway Station for nearly 40 years, once told reporters, "The times are changing, and we must also keep up with the trend and provide high-quality services." ”
The Spring Festival bears witness to the development of the country and the changes of the times. As long as there is a desire for reunion and the motivation for reform, the Spring Festival will not stop, and development will not stop, and we have been on the road.
This year's Spring Festival, are you going to go to **?
CCTV Weibo).