Jingchu Network (Hubei ** Network) News (Correspondent Liu Jie) "Thank you, the matter of the real estate certificate has been solved, and my heart is immediately down-to-earth." I didn't understand the situation just now, and my attitude was a little bad, so I'm really sorry. In the mediation room of the tax-related dispute of the Maojian District Taxation Bureau, Mr. Zhou, who got the real estate ownership certificate, had a joyful smile on his face.
Recently, Mr. Zhou handled the real estate ownership certificate in the Municipal Real Estate Trading Center, and was told to provide an invoice for the purchase of the house during the process, but due to the bankruptcy of the developer, he could not issue an invoice, and the contact could not be connected, which caused Mr. Zhou to be a little angry and very emotional. In the process of patient communication and reassurance, the tax mediator learned that Mr. Zhou's residence was located in Macao South Street, Maojian District, ** City, and had been living there for many years after it was completed in 2004.
After understanding the situation clearly, the staff led it to the tax-related dispute mediation room, and the mediators immediately started their work, on the one hand, patiently communicated to stabilize their emotions, and warmly explained the process and required information for handling the real estate ownership certificate. On the other hand, it actively connected with the ** Municipal Office for Solving the Historical Problems of Real Estate Registration, clarified responsibilities and optimized the handling process in accordance with the requirements of the reform work plan of "separation of certificates and payments" and "separation of tickets", and successfully helped Mr. Zhou successfully handle the registration of real estate rights.
After receiving the mediation request for tax disputes, the window divides the disputes into three categories according to the complexity of the incident, the degree of impact and the difficulty of mediation, and strives to resolve the contradictions and disputes in the first line. Lu Weixing, a key member of the tax dispute mediation team, said. In recent years, the Maojian District Taxation Bureau has always adhered to the taxpayer payer as the center, and set up a "tax-related dispute mediation room" in the tax service hall, with the support of business backbones, "three divisions" talents and public lawyers, to build a personalized tax-related dispute mediation team, and explore the establishment of a closed-loop mediation mechanism of "investigation and early warning, unified acceptance, classified processing, time-limited settlement, return visit feedback, supervision and assessment".
In order to further promote collaborative co-governance, the Maojian District Taxation Bureau has established a cross-departmental collaborative dispute resolution mechanism, and carried out departmental linkage with the Social Security Bureau, the Medical Insurance Bureau, the Real Estate Registration Center, the Administrative Examination and Approval Bureau and other units to further improve the efficiency of dispute resolution. Up to now, the dispute mediation team of Maojian District Taxation Bureau has handled a total of 16 tax-related disputes, which has been widely praised by the enterprise masses and created a good atmosphere for tax collection.
In addition to the tax-related dispute mediation room, our comfortable decompression room has also been built and put into use, and when encountering emotional taxpayers, through patient communication and warm service in the decompression room, it will more effectively resolve conflicts and disputes, and improve the satisfaction and sense of gain of taxpayers and payers. Huang Xiaozhou, head of the tax service department of the Maojian District Taxation Bureau, said.