On January 31, a female shopkeeper in Yuechi, Sichuan, complained that she mailed 17 packages and only delivered 1, and the whereabouts of the down jacket worth more than 100,000 yuan were unknown, and she only planned to compensate 7 times the shipping cost of 3404$8.
We donated a total of 200 pieces", this batch of down jackets was donated by Wang to a poor middle school in Gansu, and it is a love material to support poor schools.
All this seems to be too fortuitous, after the incident**, the comment area of China Post exploded, and many people asked for a response to the matter.
Wang explained that in December last year, he saw that a middle school in a county in Gansu was located in a remote mountainous area, and he decided to donate 200 down jackets and 200 sweaters to the school, hoping that the children could be a little warmer in the cold winter.
After having this idea, Wang took the initiative to contact the teachers of the school, and the two sides communicated and confirmed the delivery address, and at the end of December, the materials were packaged and sent to the middle school through China Post.
As a special existence in the domestic express delivery industry, China Post has established a number of sites in remote areas, bringing warmth to many people, and the reputation is still good, so Wang chose to mail love materials through postal express.
After Wang packed the package and mailed it, when he checked it a few days later, the logistics information had not been updated, and then he began to contact the express customer service to ask about the location of the package, but he never received a positive response.
In order to confirm the whereabouts of the supplies, Wang could only contact the school teacher who received the love materials and got a shocking news.
The school teacher revealed that only one package of this batch of materials arrived at the school, and the remaining 16 packages were missing, so Wang could only contact customer service again.
After the incident, China Post responded that the donated materials were donated as love materials, but the specific whereabouts were unknown.
According to the normal process, the express delivery will pass through several stations, scan the code and enter the system, why this situation is unknown.
In view of the fact that only 1 express package arrived, the postal service compensated Wang, and the maximum compensation was 34088 yuan, calculated at 7 times the express delivery fee, but this ** is far lower than the value of the down jacket.
Wang couldn't accept it, and chose to put this matter **, thinking about it carefully, this matter is full of weirdness.
Combined with the discussion of netizens, I personally raised three questions:
Why did Wang donate 17 bags of materials and end up with a bag of materials?
If Wang has no contact with the school teacher, will the express be a package by default?
Why can China Post bypass customers and treat donated materials as material donations, and can't find relevant information.
There are many questions like this, and the 17 packages were carefully prepared by Wang, and ordinary people can't accept this situation.
After Wang told netizens about the follow-up, people felt caught off guard.
Wang mentioned in ** that the postal service has been actively in contact with her, and the two sides reached an agreement after consultation, and the woman will arrange another batch of down jackets to be sent over.
Regarding the loss of the package, there is still no specific reason, Wang explained that this batch of materials has been sent to other victims, in order to convey love, she decided to donate again.
Dare to ask, will Wang still choose China Post Express?
Express delivery is a service industry, is to send the customer service mail parcel to the designated location, if the parcel is lost, then the person responsible, who will transfer the 16 parcels to the disaster area?
If these 16 packages were delivered to the disaster area, would another batch of relief materials be diverted?
It can be said that this incident happened very suddenly, and the end was also abrupt, and after the two parties negotiated and settled, no specific express information was seen.
In other words, if an ordinary person loses the express, the first thing to find is that the express delivery is lost, and the investigation can be carried out according to the clues provided by the express platform to find out who is responsible.
The distribution of donated materials from customers as love materials violates the relevant express delivery regulations and has caused a lot of social impact.
Remember that once a disaster occurs, there will be doubts about the sale of materials on the Internet, and the whereabouts of similar donated materials are unknown, which should be traced down to find out what is the problem?
You must know that China Post is an important enterprise of domestic express delivery, and once the ambiguous impact caused by this incident will greatly hit the trust of consumers.
Only by really taking out the express information can we solve everyone's doubts.
Wang's 400 down jackets were lost by China Post, who should respond the most to lose them?The doubts of netizens have not stopped, and the comment area of Postal Express has exploded, which is the first express overturning incident when the Spring Festival arrives in 2024.
It is not difficult for us to find that after a period of development, the express delivery industry has become an industry that many people can't leave.
In the end, it was only settled through negotiation between the two parties, and no one was punished for it, and it became a "Rashomon" incident.
Every time such an indescribable incident occurs, it is not only the parties involved that are harmed, but also the corporate and social impact involved.