At the peak of the passenger flow of the railway Spring Festival, it is more difficult for passengers to buy tickets, and some netizens reported that there are no tickets on the channel, but there are tickets in the self-service ticket vending machines.
The technical director of the railway 12306 explained that this is due to the extremely rare phenomenon of display asynchronous caused by the network environment, and the ticket source and ticket library of the 12306 ** and the self-service ticket vending machine are the same, and there is no separate ticket amount for the self-service ticket vending machine.
The railway department reminds passengers to purchase tickets through official railway channels to avoid the pitfalls and risks of third-party platforms, and at the same time pay attention to travel service information, enter the station in advance, travel in a civilized manner, and jointly create a good travel environment.
The peak passenger flow of the railway Spring Festival makes it more difficult to buy tickets
According to the Xiaoxiang Morning News, on February 6, the railway Spring Festival entered the 12th day, and the passenger flow remained high, and the national railway is expected to send 12.9 million passengers and add 1,789 passenger trains. Local railway departments have made overall plans to cope with low temperatures, rain, snow and freezing weather and passenger travel service guarantees, and continue to increase capacity in areas and routes where the weather improves, so as to meet the travel needs of passengers to the greatest extent.
China Railway Group adheres to the supremacy of the people and the supremacy of life, takes strong and effective measures, actively responds to low temperatures, rain, snow and freezing weather, and strengthens the work of ensuring safety, smooth flow and people's livelihood. According to the weather changes, the relevant railway bureau group companies dynamically adjust the passenger train operation plan to ensure the safety of passengers. Wuhan and Guangzhou Bureau Group Co., Ltd. organized stations, communication signals, lines and other units to set up snow clearing emergency teams, equipped with ice and snow removal tools, and strengthened the inspection of key sections such as tunnel entrances, cross-line bridges, and key lines; Organize personnel to carry out key inspections on the top of the locomotive, sand spreading device, brake pipeline, etc., and clean the bogies, treads and other parts of the ice and snow in time to ensure that the equipment and facilities are running well. The Yanzhou Public Works Section of Jinan Bureau Group Company has set up 18 snow removal teams to inspect the equipment according to the snowfall situation. The Qingdao Public Works Section has reserved 21 snow blowers, 3 tons of antifreeze and various snow and ice removal tools in advance, and has done a good job of snow and ice removal in time.
Through the intelligent monitoring system, the Jinan communication section monitors the rain and snow data along the railway in real time, providing reference for the driving organization. Qingdao North EMU organized more than 500 EMU mechanics to carry out comprehensive maintenance of 47 trains and 66 groups of EMUs to ensure that they are in good condition. Zhengzhou Bureau Group Co., Ltd. strengthened the maintenance of locomotives and vehicles, encrypted the inspection frequency of key equipment such as car lamps and pantographs, and service facilities such as air conditioners, tea stoves, and lighting, improved the quality of warehousing and maintenance, and ensured the safe online operation of trains; Since the snowfall, a total of 148 ice-breaking trucks have been opened, and de-icing operations have been carried out on the catenary of 6 lines including Beijing-Guangzhou high-speed railway and Jinan-Zhengzhou high-speed railway. In view of the snowfall in northern Jiangxi, Nanchang Bureau Group Co., Ltd. organized an emergency team of nearly 7,000 people, prepared shovels, snow melting agents and other snow and ice removal tools and materials, and arranged 19 groups of de-icing locomotives and 55 emergency diesel locomotives to be on standby to melt ice and snow at any time. Taiyuan, Jinan, Chengdu Bureau Group Co., Ltd. strengthened the transportation organization of key materials such as thermal coal and industrial salt, and provided transportation support for the people to spend the winter and celebrate the Spring Festival.
Why is there no ticket online, but there are tickets at the self-service machine? The railway department responded
During the peak period of railway Spring Festival passenger flow, it is more difficult for passengers to buy tickets, and some passengers have found a strange phenomenon: ** Train tickets purchased on the channel show that there are no remaining tickets, but there are remaining tickets on the self-service ticket vending machines. What's going on?
In this regard, the technical director of Railway 12306 gave an explanation. He said that the ticket source and ticket library of 12306** and the self-service ticket vending machines are the same, and there is no separate ticket amount for the self-service ticket vending machines. Due to the dynamic change of remaining ticket information, due to the network environment, in very rare cases, the number of remaining tickets in different ticketing channels may occasionally be displayed out of sync. This situation is generally short-lived, and once identified, the railway authorities will immediately make adjustments and corrections.
The technical person in charge of Railway 12306 also reminded that due to the large passenger flow of the railway, the remaining tickets of some trains may be rushed, and passengers should pay attention to timely payment when purchasing tickets to avoid order failure due to overtime payment. At the same time, passengers should also pay attention to prevent fraud and fraud on third-party platforms, only purchase tickets through official railway channels, look for the 12306 official ** and "Railway 12306" official APP, and confirm that the payee of the ticket is "China Railway Network*** to avoid receiving the refund due when the ticket is refunded or changed in the future."
The railway department reminds passengers to travel in a civilized manner and jointly create a good travel environment
The railway department also reminds the majority of passengers and friends, at present, the railway passenger flow is large, and there is still rain and snow in some areas, please pay attention to the travel service information in time, reserve enough time to enter the station to take the train, carry your belongings according to the regulations, strengthen your own health protection during the journey, achieve civilized travel, and jointly create a good travel environment.
According to Xinhua News Agency, in order to facilitate passenger travel, the railway department has also increased service facilities and personnel at major railway stations, such as setting up special channels for "urgent passengers", sending more young volunteers, and increasing refund and change windows to provide passengers with consultation, guidance, help and other services. At the same time, the railway department also calls on passengers to abide by the order of railway transportation, do not carry contraband, do not occupy other people's seats, do not spit, do not make loud noises, etc., keep the carriages clean, respect others, and maintain good social customs.
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