In the Conflict and Dispute Mediation Center of the Lanting Police Station of Linxi Street, Guye District Bureau of the Tangshan Municipal Public Security Bureau, community police, lawyers, and people's mediators started a "chat" with the parties on both sides one by one. One hour later, Mr. Zhang and Mr. Wang's two-year-old noise dispute was resolved, and the two shook hands. The dispute mediated by the Conflict and Dispute Mediation Center of Lanting Police Station is a microcosm of the Guye Branch of the Tangshan Public Security Bureau in practicing the "Fengqiao Experience" in the new era.
In recent years, the Guye Branch has adhered to the close integration of the "Fengqiao experience" in the new era with the actual local work, and has built a platform for resolving contradictions and disputes by establishing a diversified coordination and linkage mechanism for resolving contradictions and disputes, and has mediated more than 1,260 contradictions and disputes, effectively creating peace and stability at the grassroots level, and solving hidden problems at the grassroots level.
Practice the "basic skills".
Be "early detection".
Based on the principle of "preventing contradictions and disputes at an early stage and resolving them at a small level", the sub-bureau organized the people's police to go deep into the communities and villages under its jurisdiction to thoroughly investigate all kinds of unstable factors, contradictions, disputes, and emerging problems, and comprehensively grasp the public security situation in the jurisdiction. At the same time, the people's police extensively listened to the opinions and suggestions of the masses on public security work through such means as visits and inspections and meetings and talks. For conflicts and disputes that last for a long time and are difficult to resolve, change "waiting for consultation at the door" to "door-to-door consultation", conduct face-to-face communication with the parties on both sides of the conflict, explain the reasoning, clarify the interests, and guide the parties to eliminate barriers and resolve conflicts.
Hit a "combo punch".
Achieve "source resolution".
In accordance with the principle of "early warning, timely processing, and on-the-spot resolution", the sub-bureau classifies and quickly disposes of the hidden clues of contradictions and disputes, and conducts mediation in a timely manner on the basis of ascertaining facts and fixing evidence for simple and easy-to-resolve contradictions and disputes; For complex and difficult contradictions and disputes, they are to be quickly accepted under the jurisdiction of the public security, and rely on the diversified resolution mechanism to conduct in-depth investigations, consultations, research and judgments, and jointly carry out mediation work with multiple departments. For contradictions and disputes that do not fall within the scope of the public security organs' duties, do a good job of guiding the parties, quickly report to the relevant functional departments, and accordingly invest police forces to cooperate in handling them, so that the contradictions and disputes are quickly mediated and handled. At the same time, the sub-bureau pays attention to integrating emotion, reason and law into the mediation work, so that the mediation of contradictions and disputes is warm and powerful.
Make good use of "serial moves".
To be "long-lasting".
In order to ensure the effectiveness of the resolution, the sub-bureau adheres to the principle of "who mediates and who is responsible", and establishes a regular return visit mechanism, with the responsible people's police carrying out regular return visits. At the same time, through a combination of online and offline methods such as campus rule of law classes, distribution of publicity materials, and WeChat groups for the police and the public, legal publicity is carried out in a multi-faceted and full-coverage manner, increasing the public's awareness of policies and regulations.
By practicing "basic skills", playing "combination punches", and making good use of "chain moves", the success rate of resolving contradictions and disputes has been significantly improved. In 2023, the sub-bureau will accept more than 1,260 conflicts and disputes, and more than 1,150 cases will be successfully mediated, with a success rate of 91%.