On February 17, swimmer Fu Yuanhui posted a request for help in Changbai Mountain: "Now that I have chartered a car, I have been blackmailed, and we have to buy tickets halfway; I don't agree, what should I do if he doesn't drive, should I call the police? This matter immediately attracted the attention of **. On the evening of the same day, the Changbai Mountain Protection and Development Zone issued a notice: after investigation, the driver Pan Moumou did not obtain the qualifications, and the vehicle did not have relevant operating procedures, and the local transportation department imposed an administrative penalty of 30,000 yuan on Pan Moumou. He also said that Changbai Mountain resolutely protects the legitimate rights and interests of every tourist and makes every effort to create a safe, orderly and comfortable tourism environment.
Screenshot of social **.
From Fu Yuanhui's complaint to the intervention of relevant departments in the investigation, it took no more than 2 hours, and the action was swift. But netizens' questions continued. Who gave the black car driver the courage to temporarily increase the price, is it an exception or a common phenomenon, has the cultural and tourism department received similar complaints before, and what is the result? If it was not Fu Yuanhui who was slaughtered, but an ordinary tourist, would it be possible to properly solve it? There are also many netizens who said that they want to avoid lightning.
A black car, a rip-off, attracted attention because it happened to kick Fu Yuanhui, a celebrity. But the local cultural tourism needs to know that even if the person who was slaughtered this time is not a celebrity, it will be a heavy blow to the development of local cultural tourism. Now tourists choose where to play, what they value is the scenery, but also the service. Travelers always remember the bad things they encountered during their journeys. Although the temporary price increase of the black car driver is a personal behavior, once the "bad review" spreads, it is inevitable for others to pull weeds and avoid lightning.
There are many people who would rather want personal interests than local image, and only care about short-term interests rather than long-term considerations. Seeing that the other party is a foreigner, especially when it comes to holidays, there are unscrupulous merchants who take the opportunity to rip off customers. On February 15, some netizens reported that Harbin Mala Fan Bone Soup Malatang Restaurant had the problem of missing two catties; On February 15, a netizen posted** that he rented a homestay on Hainan Ocean Flower Island for the New Year and spent 20,000 yuan to stay for 10 days, and asked to wipe the toilet when he checked out. On February 16, a tourist said that a family of five signed up for a Yunnan tour group during the Spring Festival holiday, during which he did not buy a bracelet of 50,000 yuan during the trip to Lijiang, and the tour guide Zhang immediately said that the relevant information between him and his family was wrong, and he may need to change the vehicle, and sent someone to take the netizen's family to get the luggage and change the car. What's even more ridiculous is that after the relevant departments have intervened, the person in charge of the Kunming travel agency did not immediately stop the work of the tour guide, but said that Zhang was leading the group and could not come to apologize in person.
If you want to eat enough for cultural tourism, you must first stabilize the bowl of service. A few years ago, cultural tourism in various places opened in a fancy way, which aroused the interest of travelers; However, if you just entertain and treat you badly, the result can only be counterproductive. Therefore, for black cars, sky-high prices and other behaviors such as stealing customers, all localities may wish to take more initiative. In normal times, efforts should be made to cultivate the awareness of standardized business operations; Supervisors go to scenic spots to take a look and take a walk, so that black cars and other places do not have room for survival; Seeing the complaining post and receiving complaints, the relevant departments should severely punish the businesses involved and never tolerate them, even if the person complaining is not a celebrity like Fu Yuanhui.
There are inevitably bad businesses everywhere. Tourists encounter this kind of aftermath, must not be infinitely tolerable to eat dumb losses, the report of the report, the **, especially the relevant departments that do not pay attention to the report after the report is not dealt with, and then **, and force the local to use the "power of the famine" to rectify the behavior of stealing customers, and standardize the cultural and tourism environment.
*: Beijing Evening News intern reporter Li Xia.
Process edit: u031