Next, let's use this 20 minutes to talk about organizational development, how we can improve the ability of a group of people, go down, and tell you about a CEIBS course, the famous CEIBS course is called Yang Triangle, what is organizational ability, what is the ability of a person I just said?
It's called personal development, right? It is called people development, then more than two people are called the organization in HR, and more than two people are called organization, so what about the growth of a group of people, we call it organizational development, so do you know which department is the most expensive in the HR field? Is there no more than 100,000 people in China? Which field is the head of HR for organizational development, that is, the most expensive person in HR, is the boss of organizational development, because he can collaborate with CU,
Take the competence of all levels of managers in your company, and elevate it to move forward, so what. It's called organizational development, so today we come to learn a very core word in HR called organization development, which is called organizational development, so what is organizational development, the left diagram tells you a company's cultural strategy and organizational ability, so what is it like to improve the organizational ability of medical people? This is Yang Guoan's Yang uh Yang Triangle famous Yang Triangle, I say a word is to start with his theory, science and practice, put each theory into my work, I explain to you, you know how to improve the ability of a group of people, lead by example, such as think about you, for example, you are a senior manager, how do you think you should improve your ability?
First of all, what is it, alas, you have to train a subordinate, I hope his ability will improve, what do you think is the first problem you solve, alas, you think I will tell you, h. Why did he first tell you that you want the CEO to be the HR is your CEO's job, why don't I say that, can you listen? Got it? Organizational ability you have to land, you have to improve the ability of a group of people, the first thing tells me to solve the problem of whether employees are willing to do it, the so-called **problem,** is not derogatory, you think, today the boss asked me to do something, you first solve the problem of why I am willing to do it, so, when you go to implement one thing, you want to improve the ability of the following people, you first have to think, alas, how do I make him willing to do this thing, this is the first thing, what is the second thing? Can you ask questions? What does that mean? Alas, what about your ability to find this thing, it may take 123, but the ability of your employees is currently only 1 and 2 and 3, and you have analyzed it, so what about this time, you this. What should he do? Why should he make up for his shortcomings, whether it is through the teaching of external teachers, training, or you hand-in-hand counseling, or internal training, you can make up for him, this is the value of the existence of our company's training department, so this person is willing to do it, then his ability is enough, so what else do you need at this time? You need a group of people to be happy, what else do you need? If you are a company where people who do a good job are not as good as people who do not do well, do you think people are motivated to do not have the third one, which is called the environmental organization environment, you do not allow everyone to do it, you do not allow a particularly good person to work particularly energetically in your organization, and the atmosphere you create is not fair, just, transparent, and motivating people to do well. People get the best return, what about people who don't do well, he doesn't get a good return, this is the core thing in the Yangguan Yang Three Sects, this thing sounds like a theory, but have you ever thought about the landing, in fact, it's the same thing, right? For example, if you don't appoint a person to say, this person used to be the general manager in Shanghai, and you transferred that person to Beijing to be the general manager, what are you going to do the first thing to talk to, alas, let me tell you, why did you go to Beijing, right? The second thing is wow, Beijing is different from Shanghai, what's the difference in it? What are the things you lack for him, this is an environment, let me tell you, the company has an unwritten rule or the company has a set of mechanisms, and the promotion should be cross-regional, why did I go to Guangzhou back then? I'm having a good time in Zhejiang, why should the number one region in China go to Guangzhou? Because of Ali. There is a rule, if you want to be promoted, you must cross regions, do you understand that the boss is very simple, alas, you do well in Zhejiang does not mean that you do well in Guangdong, right, you do well in Guangdong does not mean that you can do well in the northwest, that means that your ability is accidental, but if you can do well in each region, are you really good? Okay, you go and try it, Guangzhou can also do a good job, Guangdong, the foundation is relatively weak, more able to show your ability, you go to try to see if it is good, if, on such a weak basis you can still do the first in the country, then the next VP must be you, don't even think about it, right? Whether the young man is willing to gamble or not, this is the organizational ability, you have to do one thing for you when you land, the three things you have to do, what is the one thing we often do. What are you going to do?Right?What's the first piece of feedback from that person without that?Why should I do the second one?
Will mine?Number three: What do I get when I'm done?Did I use the simplest and most simple language to explain to you what is called everything in the Pearl River Delta, when you promote the company to do it, first emancipate the mind, then solve the problem of ability, and finally solve the problem of policy, the problem of the system, is the country also like this, the development of the Pearl River Delta to give a policy, right?Engage a group of good people in the past, what is lacking to make up, this is a very good case of organizational ability, you want to improve the ability of a group of people, mainly rely on this, so here, I made an example with you, just a case, this case, you key to listen to these lessons is how to take it out, don't shoot it first, I will give you 300 management cadres. Supplement, this is the establishment of Alibaba Lakeside College, just for internal managers to do a training college, not external, now are Lakeside University, is external, then this Lakeside College is the party school, we are specifically to train senior managers, so senior managers, we later copied it to junior managers, so why do you want to do this management of this management cadre college, in fact, I remember one time, it seems that Mr. Ma came back from Japan to tell us a story, because he especially admires the spirit of bushido, he said this, do you know this？How did the Japanese train a samurai?This is a stake, right, when the master teaches you, first cut a knife, and then cut 10,000 times, and then you come to tell me, you see what is different every time you have this strength angle, and then I will teach you the second move and then teach you the third move, after all three moves are finished, I think you are OK, I will officially start teaching you kung fu, he suddenly found that a person wants. You know what a smart person Ma is always when he comes back, so he came back and said that if we management cadres want to improve, then which of our three axes is the most important for him, so the root of all the well-known so-called management axes outside Alibaba's management school now comes from this, so what about the second one, how do we design these courses?You can also design it when you go home, it's very simple, let me tell you, what does manage skill mean? It is the basic knowledge of management, he is generally more suitable for junior managers, intermediate managers, such as a supervisor, a manager, so what about these junior managers, how do you design his courses? When I was designing this lesson, I was very simple, I was able to gather the 20 best managers in our company, and I went to observe what he did in a day, in a week, in a month. Write down all his work habits for him. I wrote more than 100 lists, that is, a list of all the things you do, so in these things, we found that there are three things that are the most important, so we took it out and developed it into a course, this is the junior manager called manager skill**, so we think that what content and which work ability are the most important in junior managers? The first one is Higher the Fire, what do you mean? A manager you want to develop the business quickly, you have to learn to recruit and learn to open people, the second thing is team building, you have to learn to do team building, these people have to scream, he has an atmosphere, he wants team building, the third is getting results, junior managers and intermediate managers, you don't play fancy, you are here to get the results, can you get the results, how do you get the results? What to do with the data, what to do with the process, and what to do with the method path of the result. Doing this thing is the most important thing we think for a junior manager, will teach people to open people, will engage in team activities, and put the team atmosphere at the same time, he must learn to take the results to compare with your companies, do you think that each of your branches, for example, these partners or branch managers, have anyone here opened more than 10 people to raise their hands, opened more than 100 people to raise their hands, we used to have an old saying, If you haven't opened so many employees, you simply don't have a good start to management, so what is manage development?
It's these managers who have gone from the junior level to the director and senior director level, and they have become a department general manager, right? When it comes to the so-called waist strength, which is called leg strength just now, this is our junior manager, so now we come. Let's talk about how our group of people can improve their ability, let's talk about the waist, do you have waist strength in each company? Is there a waist shake is your mainstay, the middle level of each company so waist strength, do you think we also use the same method to sort out the ability required for waist strength, and then we find out what these people need? Smell the smell and look in the mirror, these three words are very artistic, anyway, the names of these three words were not taken by me, but what about the course content inside, what does it mean that I participated in the design? You understand what it means to smell the smell, you are a department, there are 300 people in this department, 500 people in the company, there may be thousands of people, what is the smell of smell? I'll test everyone's question, when you don't go back to the company for a week, and you go to the company twice, can you feel something and feel something? I remember that when Mr. Ma came back, the first thing he did was to run up and down every branch, every building was to run all over again, and after the run, he started to have a meeting, and he didn't ask anything, he said that you have a problem and are stupid, this is called smelling, why? Have you ever heard the saying that it is called born from the heart, and you love to hear it? Whether everyone's state is good or not, he is written on his face, he is in his eyes, so if you are a good manager, the first thing you go in is to observe you walking through, from this department to that department, you look at the employees of this department to see if there is brilliance in their eyes, whether there is a smile on their faces? His state is not a setting of employees in this department, some employees are different, but the boss only cares about the few people who report to him, right, you leave a message to know what the problem is, ** The ability to leave ten is to be trained, you are an accident today is an accident I am. It's not there yet, and this ability used to be a compulsory course for us, you have to train, and then, you will find that you have a dog nose, the more you smell, the more sensitive you smell, the more sensitive you smell, Wang Meixiu didn't come back to the office for two weeks on a business trip, why is it placed in the innermost part of my office, do you know why? I'll go through them all, and when I walk through the door and inside, I know wow, who can do it and who can't, I know at a glance, how about I start looking for them? How are you doing? I know it completely, this is a compulsory course that the middle level should have, what is the three-plate axe is what you must learn, our class, if you don't learn, you don't learn this subject in the director, you don't have to do it if you don't graduate within a year, who of you is as strict as us and don't have to do well, the following is called pulling hair, what is called pulling hair, okay? Do you do it when you pull it up? Hahaha, spirit, do you mean that it feels like it stands up, right, what does it mean to pull your hair? That is, we often don't understand what the boss thinks, right? Will it? There are a lot of problems that you won't be able to figure out, but I teach you the best way, how to understand your boss, if you are the boss, you put a pattern in his position, you are thinking if this thing is what I will do if I am him, what will I think, all the problems are solved, I often ask them when I come out to help me quarrel, if you are me, how do you solve it, agree? Then, if you don't know why the board of directors keeps fighting with you, think about it, what would I think if I were an investor? What am I worried about? It's called pulling your hair, so it's also a good method for your boss, for managers. When you can't figure out how to quarrel with your boss, don't quarrel first, think about what you would do if you were him, but on the other hand, as a CEO, you must learn to use this method, why no one quarrels with you? You can use it the other way around.,The third one is called looking in the mirror.,What is it called looking in the mirror.,There used to be a famous monkey theory.,A tree is full of monkeys and it's all smiling faces.,So what does it mean? That is to say, when you are a manager, as a boss, you have to learn to wake up and look in the mirror, many times you are not as wise and excellent as employees say, you know many times when you are frustrated, because I am just a sandwich biscuit, do you think who is not a sandwich cookie in the workplace? You have shareholders as a CEO, shareholders have investors, you have a CEO above you as an executive, and you have a CEO above you as a middle manager. Keep you as a grassroots ass more to say, you always have to remember, in the process of career development, when you are a tree climbing, when you are at the grassroots, you look wow, all ass, at this time, everyone must be hitting you, what are you going to do at this time, you say it's okay, I'm just here, do you understand what I mean? You have to have a noble spirit, when you climb to the middle, you are actually the most tired, just like the greasy man in middle age of us standing on it, although the ass is not much and always energetic, that ass is too heavy, you know? It's going to crush you to death when you press it down, it's miserable, and then look down, everybody's laughing, but you also know that smile is very humble, and it can't help you anything, but you know, well, I'm right in this place right now, and when I get to the executive, you have to think the other way around every day, am I really right? Am I really that good? Because I don't have an ass anymore, but I only have one ass. It's all necklaces, and I'm telling you what's the most dangerous executive? I only have two bosses above me, and I only have one boss above me, and when I want to do something, the first thing I think about is how to get my boss I know him too well, and I will definitely be able to get this idea if I do this, but you know that when you have this idea, you are very dangerous, do you know why? Because no one is stopping you, and no one says that you must be wrong, the first priority you consider many times is not whether the thing itself is right or not, but whether I am happy or not, what can I get, can I get the people above me, because there are 20 people above me, I don't have the energy to do it, when there is only one person above me, I will use my brain, how can I get him, this is human nature or that sentence, flowing human hearts, unchanging human nature, you have to understand human nature and human hearts, You just know very well how to do this thing, so. Do you know what is the core ability of a boss?
The ability to poison people's hearts, so, in this process, we are in the middle of the compulsory course, we tell everyone, you need to learn to smell, you need to think from the boss's point of view, you need to look in the mirror are you so beautiful, so, this, we have developed it into three compulsory courses, do you think it is interesting? There is nothing out there that is not available outside, so why would we develop such a class?
It's because we are at the director level, among the more than 300 directors across the country, we found that there is such a problem, and we have refined it, and when it reaches the senior director above M5, our company has entered the organization department, and the organization department is everyone knows, do you know the organization department of the Communist Party of China? It is to enter the core management group, the core power layer, so what about these core management, we have a separate class called.
ALDP is called Alibaba, Leadership Program is leadership, so what is leadership, in addition to the underlying values, we believe that the core competence is three, I just said that the strategy of cultivating people's ability and your mind song parallel cooperation, you uh our executives are the implementation of 360-degree assessment, do you know what is 360 degrees? Do I assess this general manager as good? I have to ask his boss, ask his rating, ask his subordinates, you know why? You have a president who reports to you, what do you think he behaves in front of you, it's all good, who does the bad side behave to, like a level to a subordinate, right? So we found that the assessment of a person must be a 360-degree assessment of the executives, and all the people above the director of our whole group have a 360-degree assessment, first the speed test, and then. Secretly interviewed, on the same interview with the minister of the Qincha Our organization department interviewed me and later came to a rule, why should 360 bosses can see the ability of their subordinates, this everyone agrees or disagrees, I can see whether you are doing well or not, because you are performance to speak, but the bottleneck can see your mind, because often he cooperates with you, is it killed by you, right, he knows best that employees can see the character of this boss, do you agree? We often find leaders who are only at the top and not only from the bottom, he finds all those bad sides in his subordinates, so why evaluate the executives of any company, as long as it is your core management, you must do a 360-degree evaluation, let his subordinates tell you, whether this boss is a person with character problems, let his rating tell you, when they spread and do together, there are a lot of things that are not smooth, is there any. Something that harms mutual interests, of course, his boss will give you a score and say whether this is a capable person to complete the goal, so always remember that the boss can only look at his ability to be barren, he can look at his mind, and his subordinates can look at his character, so if your company has such a 360-degree assessment, do you think your executives will not be unscrupulous. Hello.
This is the construction of an institution, the construction of the system should never test human nature, I said that the unchanged human nature should not test human nature, and you set up this mechanism to let people carry forward the good things and avoid him, carry forward those evil things, this is a good system, do you think that even if you yourself have two sides, do you often see myself as two people with my Gemini, you Cancer, is there no two people? Everyone has two sides, so what is called learning to motivate and this will do this to stimulate positive energy, any person has two sides, a good manager will be good at stimulating the other side of your good side of the sun, and another bad person, he will intensely stimulate your bad side, and then his negative energy will become bigger and bigger, do you agree? It's the same with the sexes, are you looking for this boyfriend well? Quite simply, the two of you together make you better, right? Or does it make you uglier? At a glance, you can see that if you just said that this man is also very good, but he makes you more anxious, he can become more irritable, right, more evil then it must not be good, so, I sent a WeChat message that day, I myself have a special feeling that after a person becomes an adult, external things are not very important, after a person becomes an adult, the most important thing to grow is the power of goodness that grows inward, you know when we are working with others, you see how big things we can do, Basically, from Buddhism, it is your aura and positive energy field, from my point of view, it is that your strength is insufficient, the greater your inner strength, the greater the business you can do what you can do, but don't forget that you are talking about good energy, not an evil force, I will tell you a case in my heart, I particularly agree. The same ah, it's still the s**vy of my master, he told me that he said jerry, you were all a blank slate when you were very young, a person from simple to complex, especially easy, do you agree? You just graduated from college, you just graduated from graduate school, and then, the cross-border market was poured two pots of no oil, the world is so dark, you can easily become very gray, but if you change from complex to pure and simple at this time, it is really 5 years and 10 years of skill, and it is very difficult for you to cultivate, so when you have experienced so many good and bad things in the workplace, you often say to the outside world, oops, low to low to the dust, fly to the sky, It doesn't matter if it's outward, can you go back to the pure you? Only when you go back to that pure state, will your heart start to really grow strength, and that power is goodness. and.
Some people are executives, and he doesn't have this ultimate ability, so at that time, Alibaba opened a few classes, and we all laughed to death, have you heard of EQ for class 0? We selected a group of EQ 0 among the presidents, quarreling with others every day, and then people with very low EQ, all classes have make-up classes, but these make-up people finally I counted, there are a lot of people who go, indicating what has to be matched, you don't get to the position you do at that level, you have to pay off your debts after all, just such a good meaning, so when talking about this organizational ability, the first I made it clear, what is the ability to improve the organizational ability of a group of people is called organizational ability, right, It's not one person, the second one, how to improve the organizational ability of a group of people, forget two or three times to stimulate his will to give him something that he can't do, and at the same time can create a good environment for him, this is the improvement of organizational ability.
So what about the third one, I gave an example, how to improve organizational ability is my case sample case, middle-level, grass-roots high-level how to improve his organizational ability in different ways, you want to train, this is your practice training, I just gave a case, and then after you go back, you can go and see what your current executives lack? What's missing in the middle level? What is lacking in junior managers, and then, you summarize what capabilities your executives should have under your business line, what capabilities should Chinese enterprises have, I will also develop these courses, but my judgment of the ability of executives are similar, do you think, the executives of each company are at the level of that executive, it is really the same, but the following things are what you can extend and evolve according to different businesses, and then go down. And then, here, I'll give you one more thing, that is, when you do it every year, a company with more than 100 people must have three meetings, that is, the people and property that I respect every day will first hold your business strategy meeting, and see how our business should go, 123456789 10 is out, the second meeting, the financial meeting is pre-called the full budget meeting, because you only have this time to do things, this time, according to your money, you can only do 123456 well, You choose 123456, the last meeting, the most important is called talent inventory, it will be called talent review, what does it mean? You have decided that you can only do these three things, so among these three things you have to choose, who is the most suitable?
So, you have to go to the talent assessment, and after the evaluation, put the right person on this right plate, which is our group meeting at the end of the year. When the three most important things are called the group strategy meeting of people, property and property, this is the most important thing for us as a company, I will give you an example, when we have a year when this b to b company, Mr. Wei will come out and score, the first from the bottom of the whole company Alas, Boss Wei is eager to drill holes, and then all these people feel very lucky, Mr. Ma is ruthless, he is the most ruthless group ranking for these people who report directly to him under him, so how to rank? I remember very clearly, when the talent inventory is in stock, he will keep asking the place to report to him, that is, the president is at the vice president level, he has been asking until Di Di Di He has been asking to the manager level, he will look at you, he will let this company HIVP and this president come together, you don't know it, do you know that the capital of your company is people, these people have become better or worse, it is your business loss.
Or is this money-making, oops, I just talked about the director, you can't even report your name, every boss is very panicked, because you have to know all the county management that you report to, what are the advantages of each person, what are the disadvantages of each person, and you can't be wrong, why? Because before this, our organization department has done a talent inventory, we have formed all the report combination cases, all the reports have been given to Mr. Ma, Mr. Ma has seen it, he has more information in his hand than you know, you are very afraid, so you see him flying outside every day, is to do these things, I think it is very important, so it is almost the end of the year to Q4, just at the end of the year when you want to make next year's work plan do not forget, When the work plan is implemented, you must combine your financial budget with your talent inventory, and when you find that no one in your business company will do it next year, what should you do? Recruitment description you don't have a long picture, this person, the second to you find that you are doing this business next year, when your current people are not capable enough, what should you do training and coaching, when you find that your current people are OK, but you think they can't do that, you have to know that they need motivation and culture, so when you understand this logic, do you think we are the CEO, will we do HR? All the so-called recruitment, the so-called training, the so-called assessment, the so-called incentive culture construction, everything is rooted in your business, from your business background from your business, you will know very clearly that I should recruit, I still send a card, should I train, or how should I be assessed? Or how should it be motivated? I don't have it today. Yes.