A greeting with a smile and a cordial greeting can often make people feel warm and respectful. In real life, when we encounter troubles or difficulties, we hope to receive understanding and help, not indifference and ridicule. BanksAs a financial institution, its service quality and attitude are one of the important criteria for customer evaluation. However, a recent incident in Hangzhou, Zhejiang Province has once again sparked people's concernsBanksAttention and reflection in the service attitude of the staff.
A man goes to a farmer's businessBankshandled the withdrawal business, but encountered the malicious attitude of a staff member. In the process of withdrawing money, due to some restrictions, men need to scatter and withdraw many times. This method of operation caused dissatisfaction and impatience among the tellers, which eventually led to a vicious dispute. The teller had a bad attitude and a fierce tone, not only roaring hoarsely, but even throwing away the information in his hand, which frightened others. This inappropriate behavior not only seriously hurts the feelings of the customer, but also corruptsBanksImage.
When dealing with this matter, we need to remain rational and objectively analyze the reasons why it happened. fromBanksWe can learn that the man's account is at risk and has some functions restricted. At that time, he repeatedly scattered and used some inappropriate language in the chat with the teller, which triggered the teller's emotional outburst. Although the teller reacted inappropriately, we also need to think about whether the man's behavior is reasonable and whether it is a disturbancePublic orderBanksThe purpose of the service is to protect the security of the customer's property, while the teller is to perform the prescribed operation, which is not necessaryThe upper platform is online
In response to this incident,BanksCertain penalties were imposed, requiring the teller to apologize to the customer and deducting 5% of her performance for 2023. However, such a penalty amount has sparked controversy among netizens. Some people think that such a punishment is not painful, and do not teach the teller enough lessons, thinking that such a punishment is too light. However, we need to look at the bigger pictureBanksThere is a trade-off between the appropriate handling of employees, and excessive penalties can have a negative impact on employees' work attitude and stability.
There's no denying itBanksIt is a kind of service industry, as a service industry, especially financial services, attitude and professional level are important factors directly related to customer satisfaction and reputation. In this incident,Banksof tellers maliciously treat customers due to personal emotional out-of-control, which is something that should not happen. However, we also need to be objective and impartial, and conduct in-depth analysis and reflection on the reasons behind the incident, which shows that there are certain problems with the behavior of customers and tellers. ForBanksIn other words, management can be strengthened from employee training and job division to improve service quality and employee stability. For customers, it should also comply with the regulations and use it fairlyBankingto avoid unnecessary disputes and troubles.
Finally, hopeBanksIt can strengthen the training of employees, improve the quality of service and attitude, so that every customer can feel itBanksof warmth and respect. At the same time, we also hope that customers can treat problems rationally, abide by rules and regulations, andBanksJointly create a good financial environment. Only on the basis of harmony and rationality can the communication between people be more harmonious and life better.