2023 year
National consumer rights protection
Top 10 News
In the past 2023, there have been many new changes in the consumer market, and many new achievements have been made in consumer rights protection. special actions to stop food and beverage waste, excessive packaging rectification, etc., so that the consumer market is "scientific and rational, green and low-carbon" wind blowing; The development of public interest litigation and class action lawsuits has reduced the cost of litigation for consumers and resolved many group consumer disputes efficiently and fairly. Problems such as the privacy protection of express delivery orders, the uneven quality of reading apps, and the existence of many consumer traps in shared charging treasures have triggered extensive discussions and thinking ...... on its rectification norms
Today, the top ten consumer rights protection news in 2023 by China Consumer Daily was officially announced. In view of the past and the future, it is believed that in 2024, the consumer rights protection work will definitely play a more active role in stimulating consumption vitality and promoting economic development.
The market supervision department has carried out a special action to stop food and beverage waste.
In 2023, the State Administration for Market Regulation will organize a special action to stop food and beverage waste, and the China Consumers Association and seven industry organizations will launch an initiative to jointly curb the momentum of food and beverage waste. "China Consumer Daily" actively plays the role of a probe of people's livelihood, and sets up a column of "Stopping Food and Beverage Waste" to continue to carry out a series of reports, such as "food and broadcast waste" and "making up orders" for takeaways; Reporting on relevant initiatives, commitments, and consumption guidance activities in various places; Report on the market supervision department urging businesses to implement the main responsibility and investigate and deal with illegal acts; Publicize and promote typical experiences such as "CD-ROM action" and "half a dish", guide the public to participate together, and form scientific, rational and civilized consumption habits. (Details).Focus on the excessive packaging of tea and promote the implementation of new regulations
On September 1, 2023, the "Requirements for Limiting Excessive Packaging of Commodities for Food and Cosmetics" was implemented, which clearly regulated the number of packaging layers, void ratio, packaging cost and other indicators of food including tea. In the first spring tea season before the official implementation of the new standard, the reporter of "China Consumer Daily" visited the tea market in Shaanxi, Shandong, Sichuan, Anhui, Zhejiang, Jilin and other places, and conducted multi-dimensional interviews and reports on the key content of the new regulations on restricting excessive packaging of tea and the tea market, which effectively promoted the solid and efficient implementation of the new regulations. (Details)."Boost consumer confidenceIt is listed as the theme of the Year of Consumer Rights Protection
On January 11, 2023, the China Consumers Association announced that the theme of the 2023 Consumer Rights Protection Year is "Boosting Consumer Confidence". According to the China Consumers Association, there are three bases for choosing "boosting consumer confidence" as the theme of the Year of Consumer Rights Protection: boosting consumer confidence and providing assistance for building a modern socialist country in an all-round way; boost consumer confidence and provide impetus for promoting high-quality development; Boosting consumer confidence is a powerful measure to put the people-centered development philosophy into practice. >）" linktype="text" imgurl="" imgdata="null" data-itemshowtype="0" tab="innerlink" data-linktype="2" hasload="1" style="outline: 0px; color: var(--weui-link); cursor: pointer"(Details).Shanghai issued compliance guidelines for the protection of personal information consumed by scanning QR codes
In response to the pain points of excessive acquisition of personal information by scanning code consumption, the Shanghai Municipal Consumer Rights Protection Commission, the Shanghai Municipal Cyberspace Administration of China, and the Shanghai Municipal Administration for Market Regulation have joined forces to carry out unannounced inspections of "scanning code ordering" and "scanning code parking", and working with industry organizations to formulate compliance guidelines for personal information protection in supermarket shopping, shopping mall parking lot scanning and payment, online ordering, automobile sales industry, etc., and Specific compliance requirements and operational guidelines have been put forward for the custody of consumers' personal information, which has effectively improved the level of protection of consumers' personal information in relevant industries. (Details).There are many infringements in the consumption of shared charging treasures
In recent years, as a subdivision of the "sharing" tuyere, shared charging treasure has also shown various drawbacks while providing convenience to consumers. "China Consumer Daily" focused on the hot spots of complaints and consumer pain points, and after investigation and interviews, they were still seized after the return, the "virtual" electricity "set" fee, the code was not "played" but the fee was deducted, the store was false and the automatic renewal of membership fees, etc., and continuously published a series of reports on the "Investigation of the Chaos of Shared Charging Treasure Consumption Infringement", **12 kinds of infringement of the legitimate rights and interests of consumers in the shared charging treasure market have attracted widespread attention from all walks of life. (Details).Jiangsu filed the country's first civil public interest lawsuit in the field of medical aesthetics
In a case of selling counterfeit medical beauty equipment "Thermage", the instruments and probes flowed into the medical beauty market in Beijing, Shanghai, Nanjing and other places, infringing on the legitimate rights and interests of many unspecified consumers and harming the public interest. On March 1, 2023, the Jiangsu Provincial Consumer Rights Protection Commission filed the country's first consumer civil public interest lawsuit in the field of medical aesthetics with the court. In October 2023, the case was concluded through mediation, and the four defendants publicly apologized on the news and paid punitive damages of 240,000 yuan. The Jiangsu Provincial Consumer Protection Commission took the lead in initiating public interest litigation in the field of medical cosmetology in the country, which played a leading role in regulating illegal and chaotic phenomena in the field of medical cosmetology. In this lawsuit, the coordination and cooperation of multiple departments have enhanced the joint force of consumer rights protection and created an integrated pattern of rights protection and co-governance of the "big consumer protection" system. (Details).The personal privacy of the express delivery order is still "streaking".
The national standard of "Express Electronic Waybill" prohibits the display of personal information on express waybills. From July to August 2023, the reporter of "China Consumer Daily" investigated and visited Chengdu, Nanchang, Beijing, Shanghai, Changchun and other places, and randomly collected the express delivery faces of many express companies such as Zhongtong, Shentong, SF Express, and Post. The phenomenon that many express companies in the market do not hide or hide the personal information on the face sheet in accordance with the requirements of the national standard or hide it is not standardized, and there are obvious hidden dangers of privacy leakage, which has aroused social concern. (Details).Chongqing has issued local standards to support consumer class actions
On October 12, 2023, the "Specifications for Consumer Organizations to Support Consumer Class Actions" jointly compiled by the Chongqing Municipal Consumer Rights Protection Commission and the Chongqing Institute of Quality and Standardization was released. The Code is the first local standard in China to support consumer class action lawsuits, which stipulates the content and requirements of case types, acceptance conditions, acceptance procedures, litigation support, termination of support litigation, etc., and will be implemented on December 15, 2023. Judicial practice has proved that the system of supporting consumer class actions has significant advantages and results in reducing the cost of consumer litigation and resolving mass consumer disputes efficiently and fairly. (Details).
The safety of the light feeder is controversial
On April 11, 2023, Ms. Li, a consumer from Hunan Province, reported to a reporter from China Consumer Daily that her 12-year-old daughter used the 3R type semiconductor laser laser of the Aierxing Myopia Amblyopia Comprehensive Device to irradiate her myopic eye, causing retinal macular photodamage. On April 26, after the publication of the news investigation article "Claiming to be Controversial About the Safety of the Effective Control of Myopia", it had a huge repercussion in the myopia prevention and control institutions of children and adolescents and the medical and ophthalmology circles, and promoted the reform of relevant national regulatory policies. (Details).
Reading apps need to be regulated urgently
On July 10, 2023, "China Consumer Daily" published an article "How many "pits" are there in reading apps", exposing the illegal practices of some reading apps that infringe on consumer rights and interests, such as the payment ** on some apps lasts** thousands of chapters are still unfinished, and readers spend hundreds of yuan and still can't see the ending; Some apps often pop up ads, which not only affects the reading experience, but also makes readers fall into the trap of consumption; Some apps even automatically check the "auto-renewal" option; The content of some apps is pornographic, violent, and has a negative impact on underage readers. The report has struck a chord with many consumers, and has also aroused the attention of consumer rights protection departments and organizations around the country to the infringement of reading apps. (Details).
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