Some netizens replied anonymously that many wealthy people may be unfamiliar with the concept of "human touch". It's not that they're callous, it's because their business philosophy is different from how relationships are handled.
As a hotelier once said, "I'm in business, not charity." "For them, opening a hotel is about making a profit, and the strategy executed is the right one as long as it works.
As a result, they believe that others are not qualified to judge whether their actions are right or wrong.
In contrast, some wealthy people may be more human-minded. For example, there is a Vienna hotel owner who often shares his life with his employees and cares about their family situation.
When a cleaning lady encountered difficulties at home, the proprietress even helped privately. However, this warm human touch can sometimes be problematic. For example, the eldest sister left her job as soon as she received help, allowing the boss's good deeds to go to waste.
Another time, when the hotel hired a family member as a housekeeping supervisor, the other employees felt unfair and quit en masse.
This is not to say that the rich are impersonal, but that the human touch needs to be used carefully when dealing with business relationships. Even if you treat your employees well, you may not be able to stop them from leaving for some reason.
After all, the two parties are based on cooperation and employment, not on kinship or emotional bonds. Therefore, the wealthy need to find a balance when dealing with business issues, which can not only maintain the human touch, but also safeguard the business interests.