Recently, a news about the difficulty of bank withdrawals has attracted widespread attention. A citizen encountered unexpected difficulties when trying to withdraw cash from his bank account. The withdrawal process, which was originally simple, has been complicated by the bank's internal risk prevention and control mechanism.
It is reported that when the depositor went to the bank counter to handle the withdrawal business, he was told that there was an abnormality in the account and the withdrawal request was denied. Depositors expressed confusion and dissatisfaction with this, believing that their legitimate rights and interests had been infringed. The bank teller revealed the inside story in an interview.
The teller said that due to the recent frequent cases of telecom fraud, banks have stepped up monitoring of account transactions. In the depositor's withdrawal request, the banking system detected some transaction characteristics similar to the fraudulent behavior, so the risk prevention and control mechanism was automatically triggered, resulting in the withdrawal failure. And the teller was unable to identify this in time.
Banks
risk, was deducted 7,000 yuan by the bank as a punishment.
This incident not only raised depositors' doubts about the quality of the bank's service, but also exposed the bank's difficulty in finding a balance between risk prevention and control and customer service. Experts pointed out that while strengthening risk management, banks should also improve service levels to ensure that the legitimate rights and interests of customers are not infringed.
At present, the bank involved has launched an investigation into the matter and said that it will give a result as soon as possible. As for the difficulty of depositors in withdrawing money, the bank said that it will actively communicate and solve it, and promised to optimize the relevant processes and improve the customer experience.