Luwang, February 6(Reporter Wang Juan, correspondent Li Chenyu, Yang Chengqun).In the past few days, the Zhangqiu District Social Governance Comprehensive Service Center has tested the effectiveness of grassroots governance with the "three questions of the grid", so as to realize that things are done in the grid, responsibilities are practiced in the grid, and the effect is shown in the grid.
In real visits, the rate of household visits in urban communities reached 75%.
The "little brother" is "out of the circle". As a newly recruited full-time grid worker, Xu Chengyi of Mingcheng Community, Mingshui Street, made good use of the "Lag Work Method" to carry out household visits, which was very popular among community residents and made a name for himself. Taking the initiative to "go out", "sit down" at the residents' homes, and accompany the residents to "pull and la", Xu Chengyi summed up the working methods during the visit, which not only invisibly narrowed the relationship with the masses, but also could timely understand the needs of the community residents, which greatly improved the sense of identity and satisfaction of the community residents with the grid members. This is a "new star of the grid" discovered by the district center in the recent ongoing "Grid Efficiency" activity.
Not only "Brother Lagua", for more than two months, the District Social Governance Center has organized the majority of full-time and part-time grid members to continue to carry out large-scale visits and investigations, and a number of "grid stars" from the grassroots front-line have emerged, who have found problems, found ways and answers during the visits, and promoted a large number of grassroots governance problems to be found and solved on the front line.
Only by stepping on the threshold of the masses can we go through the hearts of the people. Visiting households and "clearing the door" of various situations in the grid is an "iron law" of the work responsibilities of the grid staff. In December last year, after the full-time grid staff joined the company, the first work arranged by the Zhangqiu District Social Governance Comprehensive Service Center was to visit households.
Help resident Sister Feng retrieve her WeChat password, apply for the only child birth subsidy for Uncle Guo, assist in solving the elevator problems reported by residents, conduct safety inspections of fire protection facilities in the corridor, carry out fire safety hazard investigations on "nine small places", and visit and ...... special groups in rainy and snowy weatherIn organizing the "Grid Accountability" activity, the District Social Governance Center heard too many such stories from grid workers and residents. From eating "closed-door soup" to the "popular king" in the community, from the misunderstood "salesman" to the "intimate person" around the residents, the members of Zhangqiu Grid have won the goodwill and recognition of the residents with their sincere attitude and active service. The latest data shows that the coverage rate of Zhangqiu grid members visiting urban communities has reached more than 75%.
Real patrol defense, eliminate hidden dangers, and build a solid line of defense for the safety of the masses.
Safety is no trivial matter, and prevention is the key. More than 1,300 people were investigated for fire safety hazards, more than 3,000 leaflets were distributed, and more than 1,370 hidden dangers in key places were investigated. Recently, fire safety problems have occurred frequently across the country, and the district social governance center has acted quickly to send a special task order of "fire safety hazard investigation" to more than 1,300 grid members in the district, and guide the grid staff to carry out a full-coverage visit and investigation before the festival. After receiving the dispatch task, all towns, streets, communities (villages), and grids took action, went to the streets and households to distribute brochures, investigate fire safety hazards, and played the role of "safety valves" for grid members.
In the Guyueshan Community of Shuangshan Street, all the grid members moved and quickly assembled to carry out the sweeping action in the form of group cooperation, reminding residents to clean up all kinds of flammable and explosive materials in a timely manner and standardize the charging and parking of electric vehicles. The grid members of Baiyunhu Street continue to go deep into the enterprises, restaurants, villagers' residences and other places where people gather, and carry out fire safety publicity work in combination with the characteristics of the place. Cao Fan Street Grid staff carried out key inspections of small shops, health rooms, small restaurants, small workshops, small factories, etc. in the area to ensure that every corner was not overlooked, and every detail met safety standards.
How to continuously improve the effectiveness of grassroots visits and investigations? The District Social Governance Center uses "grid efficiency" to drive the grassroots governance service work to speed up in the "network" and increase efficiency in the "grid". After the distribution of the special task work order, all the staff of the command and dispatch department immediately realized that this is an important action to protect the safety of the people's lives and property, and under the leadership of Wang Dong, deputy director of the district social governance center, "nailed" in the community (village) to carry out the "grid efficiency", they entered the building to ask the grid staff about the status quo of their duties, and went into the enterprise shop to visit the signing of the safety responsibility letter of the main body of the production, to help the grid staff solve the difficult and miscellaneous diseases found in the inspection, and to ensure that all kinds of hidden dangers can be dealt with in a timely and effective manner. During the visit, some grid staff reported that a large number of sundries piled up in the corridor were difficult to handle, and learned that the grid staff was facing coordination problems, and the staff immediately helped to contact the Property Department of the District Housing and Urban-Rural Development Bureau, the Street Property Management Office, the Grid Center, and the community secretary to discuss on the spot, and visit each household to coordinate and deal with it, and finally successfully cleaned up the debris and eliminated the hidden dangers. The grid member said happily: "Asking for results is not 'finding faults', let alone 'picking thorns', it is really helping us solve problems." ”
Really satisfied, the evaluation of the masses is the "yardstick" for the effectiveness of grassroots governance
The trust we build between us comes from three trials. Talking about the twists and turns experienced when visiting Mrs. Li's house, Wang Tao from the Wenhua Road Community of Shuangshan Street said with a smile. It turned out that as a newly recruited grid member and a "new face" in the community, Wang Tao had a "closed door" when he visited Mrs. Li's house for the first time. But he was not discouraged, when he saw Aunt Li carrying two big bags of New Year's goods to go home again, Wang Tao hurriedly stepped forward to help Auntie send the New Year's goods home, although he didn't say anything, but Aunt Li's face had begun to appear "smile". When investigating fire safety hazards, Wang Tao saw that Aunt Li was busy cleaning up his suite, so he took the initiative to help Aunt Li pack cartons and place sundries. In the future, you will often come to your aunt's house to sit. ”
The grid staff said that this was a small interesting thing that happened when they visited the service, but in fact, it was such a sincere and warm story that unlocked the "password" of the satisfaction of the grassroots governance masses. When the residents of the Emerald East County community of Shengjing Street reported that the heating heat was weakened, the grid staff immediately coordinated the heating unit to investigate the cause, solve the problem, and restore the heat supply, and used a series of "rapid responses" to solve the "urgent needs" of the masses, and did practical things to the hearts of the masses. Each community in Mingshui Street adheres to the morning meeting system of "three meetings a week", so that "small matters are discussed in a timely manner, major matters are discussed regularly, important matters are discussed repeatedly, and difficult matters are discussed repeatedly", and the residents' demands are "responded, discussed, and fruitful". There is also the Xingxinghe Community in Huanghe Street, where the district center visited 79 residents, and the residents highly recognized the recent visits and assistance of the grid staff, with a satisfaction rate of 100%.
In the view of Zhao Yuanwang, head of the command and dispatch department of the district social governance center, the "grid efficiency" has mastered a "barometer" of public opinion and built a "heart-to-heart bridge" of public opinion. He said: "We have changed the 'work-only theory' of grid assessment in the past, and regarded the public's awareness rate and satisfaction with grid work as an important 'yardstick' to test the effectiveness of grassroots governance. By asking the grid staff about their performance on the job, the handling of difficult problems, and the satisfaction of residents' awareness rate, it can not only strengthen team building, improve the execution of grid members, and curb the breeding of formalism, but also let the governance force sink to the front line, truly surface the information of public sentiment, and promote the implementation of grassroots governance tasks and results. ”
Editor in charge: Wang Juan.
*::04 Lu Net.