The big shopkeeper of the deer and horsesInnovate service models to help the hospitality industry meet various challenges with ease.
In recent years, the external environment of the hotel industry has become increasingly complex, from the demand for remote services during the pandemic to the contactless check-in experience at the Winter Olympics, all of which emphasize the importance of digital transformation in the hospitality industry. Among them, the main needs include: improving processing efficiency, optimizing customer experience, achieving precision marketing, and improving data analysis capabilities. In response to these needs, the manager of Luma provides a comprehensive solution.
With the popularity of social and reviews, the voice of the customer is becoming more and more important. Hotels should not only provide basic services, but also pay attention to every detail of the customer's stay to ensure that customer satisfaction is improved. The Luma shopkeeper also took this into account when designing, and ensured close collaboration between various departments through the characteristics of real-time interaction, multi-terminal, multi-scene and multi-role dynamic interaction. This real-time interaction not only improves work efficiency, but also ensures that customers can receive timely and accurate service during the processing process.
The renderings of the big shopkeeper of Luma are displayed
Now, as the needs of hotel guests change and the competition in the market intensifies, hotels need to understand customer needs more accurately and provide personalized service. Luma Boss's digital marketing solution provides the hotel with accurate customer portraits and marketing strategies. By integrating new members into business scenarios, hotels can better understand customer needs and achieve precision marketing. At the same time, through data analysis, hotels can better understand business dynamics and provide strong support for future development.
In addition, the mobile handling function of Luma Grand Shopkeeper has greatly improved the efficiency of processing, whether it is check-in, check-out or other services, guests can complete the transaction anytime and anywhere, greatly reducing the waiting time. This not only improves the efficiency of the hotel, but also improves the satisfaction of customers. Then, the interactive interface design of the Luma shopkeeper takes into account the training and operation convenience of the service personnel, and the interface design of the built-in SOP enables the service personnel to get started quickly, so as to improve work efficiency and reduce training costs. At the same time, the guiding design on the interface can help service personnel better understand the business process and provide customers with more professional and intimate services.
Presentation of the terminal renderings of the big shopkeeper of Luma
To sum up, Luma Boss meets the main needs of the hospitality industry in digital transformation with its excellent functions and efficient solutions. In the future, we have reason to believe that Luma will continue to lead the hotel industry to achieve more efficient and convenient service and management, and create a better accommodation experience for customers.