Luma Hotel self-service kiosk improves check-in efficiency, releases the energy of the front desk, and creates an excellent experience
With the continuous changes in the market and consumer demand, the hotel industry is beginning to face the challenge of outdated service system and needs to be restructured urgently. The core of the restructuring strategy is to take customer needs as the basis, take digital technology as the landing carrier, get rid of the traditional service concept, and form a new service system. Among them, the introduction of digital equipment such as hotel self-service machines and big shopkeepers to provide intelligent and convenient services is an effective way, and Luma Intelligence is the most comprehensive business.
With its simple and elegant appearance design, as well as efficient and intelligent functions, products such as the self-service machine and the Luma Grand Shopkeeper of Luma Hotel have brought a new digital experience to the hotel. Guests can complete the whole process of reservation, check-in, renewal, check-out, and room change through the self-service machine, which greatly saves the working time of the front desk and improves the check-in efficiency. At the same time, the introduction of hotel self-service machines also enables the hotel to provide 24-hour uninterrupted service, bringing guests a more convenient and comfortable accommodation experience.
The renderings of the mobile self-service front desk of the big shopkeeper of Luma are displayed
Hotel service is the core competitiveness of the hotel, which includes not only tangible values, such as room facilities, catering quality, etc., but also intangible values, such as the service attitude and professionalism of employees. The front desk staff is an important part of the hotel's services. In traditional hotel operations, front desk staff spend a lot of time dealing with transactional tasks such as check-in and check-out, and it is difficult to find time to provide more warm service to guests. The introduction of the self-service machine and the Luma shopkeeper at Luma Hotel allows the front desk staff to spare more time to provide guests with other warmer services. For example, the front desk staff can recommend floors, orientations, and room types that match guests' needs based on their Xi and preferences. This kind of personalized service can make guests feel cared for and attention by the hotel, and increase the guest's goodwill towards the hotel.
Renderings of the self-service machine of the Luma Vertical Hotel
In the hotel industry, customer acquisition channels are diverse, and OTA is an indispensable and important channel. However, OTA's high commissions have always been love-hated by hoteliers. These commissions not only increase the hotel's operating costs, but also reduce the hotel's revenue. Therefore, how to reduce commission expenses and increase revenue is an important issue faced by hotels. The self-service machine of Luma Hotel and the sales code function of Luma Grand Shopkeeper provide a solution for hotels. By configuring the room type, room volume and ** in the background, generating *** and giving it to the front desk, guests can place orders independently by scanning the code. This method not only solves the problem of hotel authorization, but also solves the problem of communication, application and practicability.
Ruba embedded hotel self-service machine renderings display
Compared with the self-service kiosks of hotels in the same industry, Luma has a more comprehensive self-service check-in program. The self-check-in plan of the same company is mainly aimed at two scenarios: check-in and check-out. Although this satisfies the basic needs of guests to a certain extent, it does not provide corresponding solutions in other scenarios, such as guests needing to renew their stay or change rooms. However, Luma supports real-time response to customer needs throughout the process. Whether guests are checking in, checking out, or need to renew their stay, change rooms, etc., they can operate through self-service machines, iPads, big shopkeepers and other applications, achieving full coverage of multiple scenarios.
It can be seen that if the hotel wants to enhance its competitiveness and market position, it must pay more attention to the needs and experience of guests, and the self-service machine of Luma Hotel and the shopkeeper of Luma Hotel can achieve accurate analysis and improvement of guest needs through advanced digital technology, and provide more personalized services.