As the upstream and downstream industry of online shopping, express delivery in the rapid development of online shopping and constantly improve their own services, with more and more express brands, transportation timeliness and transportation safety have become two important indicators to measure express delivery services. Since the early days of its establishment, SF has focused on user experience, and has always maintained high-quality and efficient transportation in the course of its development over the years, saying "no" to violent sorting behaviors, and solving user complaints with the greatest sincerity to protect the interests of users.
According to statistics, as of October 2023, China's express delivery development index is 3835, a year-on-year increase of 71%。Among them, the development scale index, service quality index, development capacity index and development trend index are respectively. 2 and 68, respectively, year-on-year. 1% and 24%。Behind the data is the current situation of the vigorous development of the industry, and SF Express will "smell" the service quality from the peaceful status quo of the industry to become the key to the brand's foothold.
SF Express is keenly aware of the high requirements of users for the quality and timeliness of delivery services, so it gives priority to standardizing operations from within, improving standards, and taking multiple measures to solve various irregularities such as violent sorting to protect the interests of users.
The huge amount of delivery has given rise to a variety of non-compliance phenomena in the transportation and sorting process of express delivery, and the sorting personnel blindly pursue "fast", regardless of the category of goods, blindly "throwing", "throwing", "falling", and "throwing", resulting in damage to the goods and harming the interests of users. In order to effectively solve this problem, SF Express actively improves the management system, timely popularizes to the sorting personnel that the damage caused by uncivilized behaviors to brand reputation is irreversible, and through training, the staff understands the standards of civilized sorting and helps them establish a good working attitude, which reduces the occurrence of violent sorting behaviors from the root.
In addition to improving employee awareness, SF also uses technology to supervise them, such as installing surveillance in centralized sorting areas, and if violent sorting is found, the relevant staff will be dealt with strictly. At the same time, SF Express has also developed relevant technical equipment to identify express parcels that have been violently sorted in a timely manner. These measures can play a very good role in deterring workers who have violent sorting habits and thoughts.
A series of measures have effectively solved problems such as violent sorting, and also laid a solid foundation for SF's delivery services, which has led to a variety of positive phenomena such as a decrease in the complaint rate and an increase in user viscosity. SF puts the interests of users first, starts a virtuous circle, and will focus more on building a fast, punctual, safe and secure brand image in the future, and provide users with high-quality services.