About author:Wang Jiyun is a member of the National Tourism Standardization Technical Committee and an expert of the Standardization Committee of the Hubei Federation of Industry and Commerce. He used to be a professor of the master's degree program of standardization management at Zhongnan University of Economics and Law, presided over a number of tourism standardization projects in the creation of Wuhan tourism standardization pilot cities, and led the team to complete the national tourism standardization pilot creation tasks in Wuhan, Sanya, Lingshui County, Yangzhou City, Xiangyang City, Xining City, Dongsheng District of Ordos City, Dafeng District of Yancheng City, Yueyang Tower, etc.
Heart-to-heart, sincere service is the bridge of the soul built by Harbin for tourists. From the tourism service enterprises, tourism and various administrative departments and local residents to work together, think about what tourists think, anxious about what tourists are anxious about, with dazzling attraction, super cost-effective food, accommodation, transportation, travel, shopping, entertainment ......The service brings a whole new experience to the tourists. From the little golden beans that can't be petted, sugar oranges, the drone moon on Sophia Cathedral, the ice slide in the ice and snow world, the Internet celebrity "Taoxue penguin", the reindeer performance of the Oroqen people, the symphony performance of the Harbin shopping mall to the "warm station" built in the square, ......The pictures of serving tourists warm people's hearts, serve a plate of play meals for tourists, and provide a series of comfortable, convenient and intimate services, which is the best interpretation of "user first" thinking.
Because of the popularity, there are many tourists, ice slides, Ferris wheels, taxi services, accommodation and catering services in the ice and snow world, etc., more or less some problems, the relevant departments immediately find ways to solve the problem, the introduction of various preventive and corrective measures, so that tourists feel that Harbin is trustworthy, "Notice on Further Doing a Good Job in the Implementation of Pricing Management Scenic Spots in the Peak Season" and "Administrative Guidance on Regulating the Behavior of Operators during the New Year's Day, Ice and Snow Festival and Spring Festival in 2024" have been promulgated. A number of enterprises in Harbin jointly issued the "Proposal on Strengthening Self-discipline and Improving Service Quality", and a series of measures have further won the recognition and trust of tourists.
Harbin is the beautiful Harbin shared by the host and guest, how to let the host live and work in peace and contentment, meticulous service, so that tourists have fun, play to the fullest, and play unforgettable, is the tourism management department, relevant functional departments and tourism service enterprises worthy of in-depth consideration. From the improvement of tourism public service facilities, the refinement of emergency plans, the creation of standardized services to the diversification and differentiation of service activities, service projects and service products, it will be an eternal topic to truly meet the needs of tourists, improve service efficiency, let tourists come and return satisfied, and let Harbin people love their hometown more, return to their hometown and build their hometown.
They all spent ticket money, and there are people who come to see the ice sculptures, so can't there be people who come to play the upgraded slide? A question from a tourist reveals the refined requirements of tourism services, and how to meet the needs of tourists of different ages, genders, regions and hobbies is a new topic for future tourism services.
As the Spring Festival continues to approach, how will the future of Harbin tourism continue, Harbin residents and tourists have their own conjectures, let us look forward to it together!