It's an unbelievable story, and it's supposed to be a matter of course. However, Mr. Fu from Puyang, Henan Province, experienced an unbelievable experience. Mr. Fu bought a brand new car with full paymentCars, but it didn't take long for the 4S store to ask him to return the vehicle. What's even more jaw-dropping is that Mr. Fu had to agree to the request of the 4S store, because the car was stolen by the salesman and stolen it privately.
Mr. Fu spent the full amount of 128,000 yuan and happily took away his new car, thinking that he would no longer have to crowd the bus and catch the subway, and his life would be more convenient and comfortable. However, the moment when dreams were shattered soon came. After driving for a few days, the after-sales salesman came to the door, claiming that there were still several procedures to be handled, and asked Mr. Fu to drive the car back to the 4S store to cooperate. Mr. Fu did not doubt it and did so. After returning to the 4S store, the salesman told him that there was still one procedure that needed to be redone, and he had to drive the car back to the store again. Mr. Fu thought that this was just a normal process, and he could leave smoothly after completing the formalities as before, but things were far more complicated than he imagined.
This time, the 4S store detained the vehicle and prevented Mr. Fu from driving it away again. Mr. Fu immediately expressed his dissatisfaction because he had signed a formal contract at the time of purchase of the car, and had already paid the full price of the car, and it stands to reason that he was entitled to own the car. However, the 4S store gave a decisive response: the car was stolen by the salesman and never reviewed and approved by the 4S store's formal procedures. Mr. Fu could only smile bitterly when he heard this explanation, how could a large 4S store tolerate employees stealing vehicles without permission? Such an excuse is incredible.
The 4S store explained that the salesman was taking advantage of the maintenanceCarsIn the process, he secretly drove out and gave Mr. Fu privately. This put Mr. Fu in a dilemma, both losing the car and not being able to drive the car he thought he had purchased. In any case, Mr. Fu believes that he has paid the full amount according to the contract and that the money should go to him, not the 4S store. However, what made Mr. Fu even more helpless was that only the deposit was officially received, and the rest of the full payment was directly collected by the salesman, but the salesman had already taken the money for himself, which caused Mr. Fu a dilemma of incomplete car and vehicle. Faced with such a situation, Mr. Fu could only find the local **, hoping to force the 4S store and the salesman to solve the problem by **arousing **attention.
As soon as this incident was struck, it immediately aroused heated discussions among netizens. Most people expressed deep sympathy for Mr. Fu's plight and were very indignant at the 4S store's shirking of responsibility. Many netizens believe that the salesman's embezzlement of the car model without permission is a manifestation of the internal management of the 4S store, and the 4S store should solve the problem, rather than letting Mr. Fu recover the money himself. After all, it is the employees employed and managed by the 4S store, and the 4S store has an unshirkable responsibility for the behavior of the salesman. Some netizens said that when encountering such an irresponsible 4S store, if it were themselves, they would directly give up buying the car and no longer buy it after the refund, which is really infuriating and unacceptable.
There are even some suspected informed netizens who revealed that this 4S store has long been a habitual offender, and similar problems have frequently occurred before. They even claim that their cars have not been returned. Such remarks further exacerbated the public's dissatisfaction with the 4S store, believing that it had formed a bad business habit.
In this incident, Mr. Fu obviously suffered heavy losses, and the 4S store should not shift the responsibility to the consumer, but should take the protection of the customer's rights and interests as the primary consideration, and further pursue the problem of the salesman's misappropriation of the car money. Fortunately, the local authorities have stepped in, and through active negotiations between the two sides, a relatively satisfactory solution has been reached. The 4S store decided to return Mr. Fu'sCars, while the salesman promised to return the car to the 4S store after raising enough funds.
For consumers, buying a car is quite a big dealInvestmentsIt is essential for them to protect their rights and interests. Especially in such incidents, it is necessary to strengthen the supervision of dealers and salesmen to avoid the recurrence of similar problems.
In general, operators should operate in good faith and assume corresponding responsibilities. As consumers, they also need to strengthen their awareness of their rights and interests and their ability to protect their legitimate rights and interests. Only by working together can we achieve a fair and honest business environment.