Marketing Tips: Promises that can't be made will only make customers off-putting and do nothing good
In today's society, integrity is a very important quality, do not promise easily, once promised, it must be fulfilled, promises can not be fulfilled, it will reduce your status in the minds of others, your image will be greatly reduced, reputation will also be damaged, in disappointing at the same time, may make the relationship go further and further, there is no how a person likes to deal with a person who is not honest enough.
The most disgusting thing for customers is to say that they can't do it, what they promised, forget it cleanly, once in a while, the other party may understand, but several times in a row, then I'm sorry, people will never believe you again. Therefore, when we usually maintain customer relationships, we should not easily promise customers, once we promise, we must do it, and we must be responsible for what we say.
Although a temporary promise can give customers a good impression and make them temporarily satisfied, but they cannot be fulfilled, sooner or later they will be exposed, which will make customers feel disappointed, and then have a feeling of distrust of you, so that the trust relationship between the two parties cannot be established, and in the long run, it is tantamount to killing the chicken and taking the eggs, which is really undesirable.
Therefore, in the process of dealing with customers, we must avoid easily making promises to customers, especially if we are not sure or do not know, we must be more cautious, and we can use the ...... of "I will go back to confirm and then reply to you", "I will ask the company for instructions, and I will notify you as soon as there is accurate news".Remember, a mouthful of wine is delicious, don't talk nonsense when you are full of words, and you must keep in mind that you are doing sales work.
In sales work, we must be honest and transparent, only make promises that we can fulfill, and only make promises that we can do, so that we can build a foundation of trust with customers and maintain a good cooperative relationship. You know, reliable impressions are accumulated through small things, and it is not easy to establish a trust relationship, but to destroy it, it may only take one thing you don't do to make others no longer trust you.
For those who cannot meet the needs of customers, we can actively look for other solutions, or make reasonable explanations, I believe that customers are reasonable and understand you, and must not make unrealistic and uncertain promises for the sake of immediate interests. Promises that cannot be fulfilled will only have a negative impact on customers, thereby losing the trust and respect of customers, and there is no benefit.
In the process of communicating with customers, you must appear professional, and before making commitments to customers, you must carefully evaluate the resources and capabilities in your hands, and only promise what you have the ability to ensure, and avoid blindly promising or things that are beyond your ability. In the sales process, be sure to adhere to the principle of integrity, speak clearly, explain clearly, and make sure that customers hear clearly and understand exactly what you are saying. For the content that cannot be replied to the customer, it is necessary to explain clearly, explain the reason, give a solution or alternative, and get the customer's understanding and support to avoid negative impact.
Promises that can't be made will only make customers more disgusted with you, or don't promise, once promised, you have to fulfill, to avoid making promises that cannot be fulfilled, which is an important part of maintaining customer relationships and personal reputation, and customers to establish a sincere, transparent and reliable cooperative relationship is beneficial to both parties, so that customers can trust you more and recognize more.
Life is full of knowledge, learn a little every day, accumulate a little, you will be able to take fewer detours on the road of daily life, I hope my original information can help you, thank you for your attention!
*From the web.