This article**: People's Daily Online-Chongqing Channel.
People's Daily reporter Hu Hong.
Hello, how can I help you? ”
During the Spring Festival, in the Min'an Avenue Station of Chongqing Rail Transit Line 4, station attendant Zeng Feiyue walked quickly to an elderly man who was watching left and right, asking if he needed help.
Zeng Feiyue is responding to passengers' inquiries. Photo by Zhang Xu.
When he learned that the old man didn't know which exit he should go to for his destination, Zeng Feiyue thought about it a little and solved the old man's confusion.
Thank you and wish you a happy new year. The old man thanked him and walked towards the exit.
Walk slowly, stay safe, and Happy New Year! Looking at the back of the old man leaving, Zeng Feiyue said with a smile. Similar conversations are staged dozens of times almost every day.
Our responsibility is to solve all kinds of problems for passengers, so that everyone has a comfortable and warm riding environment. Zeng Feiyue told reporters that she went to work on Line 4 after graduation, and this year is her third year of work.
She introduced that her main job responsibilities are to carefully monitor the safety of driving, personal and equipment, monitor the running status of trains and passenger boarding and landing, and stop emergencies that endanger driving or personal safety in a timely manner, and take effective measures in accordance with relevant regulations.
In the face of all kinds of problems and the anxiety of passengers, Zeng Feiyue always remained patient. Zeng Feiyue said that this is the normal state of work, whenever she encounters passengers who do not understand, she will first reflect on whether her work is done properly and whether there is any inappropriateness in her words, and secondly, she will stand in the perspective of passengers, understand them, and actively solve passengers' problems.
As the Chinese New Year approaches, many of the assisted passengers will say 'Happy New Year' to me when they leave. This makes Zeng Feiyue very warm, so she also wants to use 200% enthusiasm and more intimate service to make every passenger who takes Line 4 feel warm and warm.
Ding......Ding......Ding......As the sound of the train entering the station sounded, Zeng Feiyue sorted out his clothes and the satchel equipped with walkie-talkies, train emergency keys and other equipment, and shouted seriously in the direction of the train opening, "Please get off first and then get on, don't crowd ......."When the train left the station, Zeng Feiyue walked back and forth on the platform.
Jiang Nan is inspecting the turnstile. Photo by Zhang Xu.
In the station, like Zeng Feiyue, the staff accompanies every passenger with warm service, and on the way to the safe and comfortable travel of passengers, there is a group of maintenance workers who silently guard with professional and efficient technology.
Jiang Nan, 22, is an AFC (Automatic Ticketing and Ticket Checking System) maintenance worker for Line 4. Its daily work is to maintain AFC equipment, and cooperate with the team leader to organize and carry out team training on a regular basis, so as to improve the team members' ability to judge and deal with the failure of the equipment under their jurisdiction through the combination of theory and practice, and enhance the team members' mastery of the professional knowledge of the equipment under their jurisdiction.
We need to be responsible for the maintenance of AFC equipment at 9 stations, with a total of 243 turnstiles and nearly 100 automatic ticket machines," Jiang Nan said, adding that the equipment needs to be checked every quarter, and because of the large number of equipment, they have to clean and maintain the equipment at night after each operation.
During the conversation, a passenger at Min'an Avenue Station pressed the call button on the ticket machine, and Jiang Nan and Zheng Wenxin, the squad leader on duty, immediately rushed to the scene to deal with it. After Jiang Nan logged in to the equipment, he just glanced at the fault displayed by the device, and came to the conclusion that "there was a problem with the roller", and after a few minutes of operation, the fault was successfully eliminated.
When talking about the skills he mastered, Jiang Nan pondered for a moment and said, "I know almost all of the more than 100 ** in the equipment. The rest of our team was able to reach this level as well. ”
Jiang Nan said that the average age of his team is only about 25 years old, and they are all from professional classes, and they often learn from each other and participate in various skill competitions, and everyone has a common goal is to become an excellent AFC maintenance worker.
This year's Spring Festival, I have spent it at the post, as long as our persistence can make the passengers' travel road smoother and more comfortable, everything is worth it. Jiang Nan said.
Zeng Feiyue and Jiang Nan are the epitome of all the staff of Line 4 adhering to the principle of "warm-hearted guarding the 'travel road' and warm service 'not closing'". Li Tianxiang, deputy general manager of the construction and operation of Chongqing Rail Line 4, introduced that more than 2,000 employees of Line 4 have undertaken 48Smooth and safe operation of 54 kilometers and 24 stations. During the Spring Festival, in order to ensure the safe operation of the track, the company carried out a major inspection of the facilities and equipment of the whole line, and at the same time, it also arranged special personnel on duty and standby trains, and will adjust the operating time and departure interval according to the specific situation of the Spring Festival.