Chao News Commentator: Zhu Zheping.
Source: Visual China.
In recent years, the takeaway industry has been in full swing, but some people have started to think crookedly about it. According to ** reports, a woman in Xi'an, Shaanxi Province, Deng Moumou, frequently ordered takeout in 18 provinces and cities across the country, and within half a year, she claimed more than 200 claims from merchants on the grounds of eating insects, staples and other "foreign objects", and the amount involved amounted to 20,000 yuan. At present, Deng Moumou has been criminally detained on suspicion of fraud and extortion, and the case is under further investigation.
On e-commerce platforms such as takeaways, malicious compensation is not new, and there are also reports and investigations in various places. But the bizarre thing about the above case is that Deng Moumou is at home, but he uses mobile phone software to order takeaway from all over the country. So, in the case of no one receiving the inspection at the restaurant, how to obtain evidence of "eating a foreign object"?Just relying on her mouth, why would the merchant obediently "lose money"?Sometimes she even uses the same ** to "touch porcelain" different merchants, why can such a clumsy method succeed repeatedly?It seems that this woman knows how to use the payout rules to exploit loopholes.
Most food delivery platforms stipulate that consumers can apply for compensation if they find that the food has deteriorated, there are foreign objects, or it triggers medical treatment. This "rights protection channel" originally set up to protect the legitimate rights and interests of consumers has become a "way to make money" for some people with evil intentions to extort money. Such malicious porcelain touching behavior makes people disgraceful and angry, and will be punished by law.
Behind this is also the helplessness of many takeaway businesses. When encountering malicious complaints, most of these small and medium-sized businesses will choose to settle the matter and spend money to buy safety. On the one hand, it is troublesome to prove whether there is a problem with this special commodity such as takeaway;On the other hand, in the current era of word-of-mouth economy, merchants care about user evaluations. For example, in this case, there are some merchants who do not believe it, but Deng will force the merchants to compensate by means of complaints, bad reviews and other means, and most merchants have no choice but to eat Coptis chinensis dumbly and spend money to eliminate the disaster.
The forbearance and concession of the merchants made those who used their crooked brains complacent, thinking that they had discovered a "way to make money", and actually engaged in "extortion" in the name of "rights protection". What's more, it has also spawned a "gray business". Some criminals summarize their successful experience into relevant tutorials on "takeaway compensation", and sell them publicly on social platforms with fees ranging from 50 yuan to 300 yuan, teaching others how to exploit the loopholes of takeaway compensation rules, and "routine" merchants ask for compensation. For the takeaway industry and market, such malicious porcelain touching and "gray business" are like a cancer, which not only damages the legitimate rights and interests of merchants, but also squeezes the normal space for other consumers to protect their rights, seriously disrupting the market order, and must be severely cracked down.
On the one hand, the relevant departments should strengthen supervision, severely punish malicious compensation, increase the cost of violating the law, and cut off the sale of malicious compensation tutorialsOn the other hand, platforms should improve rules, fill loopholes, use big data and other means to strengthen the screening of abnormal trading behaviors such as frequent complaints and multiple complaints in one picture, collect clues and evidence, and cooperate with relevant departments to conduct investigations. At the same time, businesses should operate in accordance with the law, and when encountering malicious claims, they must have the courage to defend their rights more seriously, and avoid spending money to eliminate disasters, conniving and appeasement, and boosting the arrogance of porcelain touchers.
*Please indicate the source".