Mr. Chen Song
Lecturer background
n Cutting-edge management researchers.
n Famous management experts in China.
Visiting Professor, School of Management, Peking University.
n Distinguished lecturer of MBA in Shanghai Jiao Tong Transportation.
n Distinguished lecturer of Shanghai University of Finance and Economics.
n A number of business management consultants.
n Distinguished expert of "Famous Teacher**" in the live classroom.
Work experience
Mr. Chen Song held management positions in state-owned enterprises Shaanxi China Tobacco and American Zizhi High-tech, and later joined the board of directors of Sande Medical Group, a private enterprise, responsible for the business operations and human resources of the group and its subsidiaries. He entered the management consulting industry in 2010. Based on the management and operation practice of state-owned enterprises, foreign-funded enterprises and private enterprises for many years, Mr. Chen Song has accurate judgments and insights into different stages of different enterprises. He is especially good at the operation and management of enterprises.
Courses with a high praise rate + rehire rate:
Three Lessons in Agile Organization" exclusive copyright course.
Panorama Leadership Sand Table Simulation Course" exclusive copyright course.
Five Ways to Coach and Improve Performance" exclusive copyright course.
Decoding OKRs--- Objectives and Key Results Approach Landing" exclusive copyright course.
Organizational Effectiveness Improvement".
Human Resource Management for Non-HR Managers
Let the goal land".
Practical Tactics of Performance Management
Goal-Based Performance Excellence Management
Talent Inventory and Organizational Development".
HRBP's Positioning and Function
Reserve (newly-promoted) cadre management ability improvement practice".
Spring and Autumn Struggle - Team Communication and Collaboration Sand Table Simulation".
360-degree communication
Lecturer: Chen Song
Syllabus
Course Name360-degree communication
【Course Background】
Communication is ubiquitous in the day-to-day operations of an organization, especially managers in the operations department, who must maintain good communication with superiors and subordinates, as well as establish good collaborative relationships with parallel departments and other units. In practice, how does the operations department handle the communication between the top, down, inside and outside?
Through case analysis, group discussions, etc., the course enables participants to grasp the essence of communication and the relevant factors that affect the communication effect, not only the ideas for solving communication problems, but also the methods and tools for efficient communication, which can effectively help the participants improve the communication effect, so as to improve work efficiency and effectively solve problems in work.
Course Benefits
l Master the ways and methods of communication with superiors.
l Master the ways and methods of communication with parallel departments.
l Master the ways and methods of communication with external units (departments).
l Master the ways and methods of communication with subordinates.
Course TargetManagers of the business operations department.
[Teaching Method].Case study + group discussion + on-site walkthrough.
Course Duration0.5 days, 3 hours
【Course Requirements】
l Group discussions, in groups of 4-6 people, on-site students are arranged in an island shape to arrange seats for discussion;
l Prepare whiteboard paper and color whiteboard markers, and try to use one color for each group;
Course Outline
Unit 1: Upward Communication
l Basic principles of upward communication.
l Time selection for reporting to the top.
l Choose the way to report to the top.
l Logical thinking of upward reporting.
l Define the content of the upward reporting work.
Case Discussion: Principles of Reporting.
Case Discussion: How to Determine the Reporting Method?
Unit 2: Parallel Communication
l Analysis of common phenomena of corporate sector communication.
Panel Discussion: Why is Cross-Departmental Communication Not Effective?
l Positioning of cross-departmental communication: internal customers.
l Kung Fu is the revelation outside the poem.
l Cross-departmental communication and collaboration based on cooperation.
How to achieve the same position among various departments?
Unit 3: External Communication
Case study: Establishment of external partnerships.
Win-win thinking and communication strategy.
l Johari Window's Communication Model.
l Three elements of high-quality external communication.
Ask the right questions and communicate well.
The seven-step listening method.
Say what others want to hear rather than what you want to hear (the FAB method of expression).
Unit 4: Managers communicate downward
l The core of management communication: behavior-driven.
l Behavior-driven elements:
Case Study: Trust & Communication.
Case Study: Benefits and Communication.
Case Study: Objectives and Communication.
Case Study: Emotion and Communication.
Unit 5: Personality Types and Communication Strategy Selection
l Personality type assessment.
l Characteristics of commanding personality and communication strategies.
l Characteristics and communication strategies of affective personality.
l Characteristics and communication strategies of easy-going personality.
l Characteristics and communication strategies of the precise personality.
l Characteristics and communication strategies of comprehensive personality.