The follow-up of the bank's shouting incident The entire bank was linked, and the frenzied female teller regretted not being at the beginning
I will share interesting stories and experiences in my life with you from time to time, and exchange teaching experiences with you.
Recently, a piece of news about the collapse of a bank has been attracting attention. In this example, a male customer got into an embarrassing farce when he got into an argument with the clerk at the counter. The video quickly circulated on the Internet, causing heated discussions and criticism. Banks are the largest financial organizations in China, and the words and deeds of their staff members reflect their external image and service level in a certain sense. It can be seen that the accident is not simply the problem of the bank staff themselves, but is related to the overall image and service quality of the entire bank.
The incident began when a male customer unblocked his credit card, who fully recognized the service of his staff and used a vulgar phrase to describe how she was different from the other staff members. However, the clerk interpreted this sentence as an insult to her age, which made her very angry. This misunderstanding sparked a quarrel between the two parties, and finally developed into a bank clerk who couldn't control his feelings and scolded the male customer. The scene was recorded by a male customer and circulated online.
It can be clearly seen from the picture that the staff member said the word "roll" several times in a row, and pounded the table with his hand, looking very unprofessional. This practice has not only damaged the overall image of commercial banks, but also aroused doubts from all walks of life about the quality of their services. As a banker, its staff must have good quality and professionalism, and never allow uncivilized and uncivilized things to happen.
What is even more regrettable is that there were employees of other companies watching the scene, and they did not take the initiative to intervene and stop it. If they had stopped the waywardness and actions of the bank staff in the first place, perhaps the situation would not have been the same. A staff member only apologized and did no further action until the male customer called for help. The work attitude and actions of the staff next to them are also worthy of review and reflection.
After the incident, the bank staff verified it and apologized. She said that she had been hit hard to lose her mind, and she apologized deeply for what she had done, as well as for customers and the bank. Despite the clerk's apology, his behavior was unforgivable. Whether it's a personal issue or a nervous job situation, it shouldn't be used as a reason for verbal abuse or arguments. As a banker, you must face your customers with professionalism and composure in all circumstances.
As for the banking sector, the company said it would further study and resolve the issue, but due to the company's confidentiality and internal considerations, no details have been released at this time. However, such a response is too formal and conservative to be clearly explained to the population. Only with a clear conclusion and disposal method can its credibility and credibility be restored. To this end, it is necessary to severely punish the illegal operation of the staff of the outlets, and at the same time to increase the education and management of the personnel of the outlets, so as to prevent the recurrence of such accidents.
A recent report indicates that the male customer had conducted a total of 26 visits after the incident. As soon as this news came out, things took an unexpected turn. It's puzzling why a male customer would choose to come to this bank for transactions. Is it because he still believes in and relies on other banks, or is it simply because he has nothing else to do? This phenomenon reflects the real problems and conflicts faced by the financial services industry.
Overall, this case is worth pondering. First of all, the banking industry itself is a service industry, and we must pay attention to the quality management and training of employees. If an employee makes a mistake or loses control, it can damage the company's credibility. Secondly, the staff should have a professional heart and put the needs and respect of customers first no matter what happens. Fourth, it is necessary to deal with such cases in a timely and decisive manner and give reasonable explanations to the society, so as to rebuild the society's confidence and expectations in the bank.
At the same time, it is also hoped that this case will make more banking industry and practitioners pay attention to it and think deeply. Only by continuous exploration and improvement can we create a healthy, harmonious and professional financial environment. The banking industry is an indispensable part of the financial industry, and it should be committed to high-quality, professional and trustworthy customers.
Your concern will be my motivation, and your encouragement will be our motivation to move forward! Follow me, receive my updates every day, listen to my unique views and in-depth analysis on different topics, and let us explore this vast sea of knowledge together!