In a tour group, it is unethical and illegal for a tour guide or a staff member of a travel agency to make a forced consumption in a way that does not allow you to get on the bus without buying anything. As a consumer, you have the right to refuse such unreasonable requests and can take the following steps to protect your rights and interests:
First, try to communicate with the tour guide or tour operator's staff to clearly express your dissatisfaction and rejection. Let them know that you are not willing to participate in forced spending, and ask them to respect your choice.
If the communication is not successful, you can file a complaint with the customer service department of the travel agency or the relevant regulatory authority. Provide accurate evidence such as itinerary, tour guide's remarks, proof of purchase of goods, etc., so that they can investigate and deal with the problem.
At the same time, you can also seek help and support from other group members or witnesses to protect your rights and interests. If someone is willing to testify, it will give a positive boost to your complaint.
Remember, as a consumer, you have the right to choose whether or not to purchase or participate in events. Any forced consumption is unreasonable, and you should stick to your own position and protect your legitimate rights and interests.
In addition, in order to avoid similar situations, it is recommended that you try to choose a reputable and reputable travel agency when choosing a tour group. When signing a travel contract, read the terms of the contract carefully to ensure that the itinerary, cost details, etc. are clear and unambiguous to avoid getting into unnecessary disputes.
When you encounter forced consumption or other misconduct in the tour group, you can protect your rights and interests through the following complaint channels:
Travel agency customer service: First, you can contact the travel agency's customer service department to report the problem to them and ask for a solution. Provide accurate evidence and a description of the situation to give them an idea of the severity of the problem. Travel agencies usually have a customer service or customer service system through which you can make a complaint.
Travel Complaint Authority: If the travel agent fails to resolve the issue or does not provide a satisfactory response, you can file a complaint with your local travel complaint authority. These agencies are usually tourism boards or tourism regulators, and they have dedicated complaint channels and procedures. You can make a complaint through their official website**, complaint**, or complaint email.
Consumer associations: Alternatively, you can file a complaint with your local consumer association. Consumer associations often provide complaint guidance and support to help you defend your rights. You can contact your local consumer association to find out the specific process and requirements for a complaint.
*Complaint platform: In the Internet era, some ** complaint platforms have also become an important way for consumers to protect their rights. You can post complaints on these platforms, seek help and support from other consumers, and get the attention of the relevant authorities. Some well-known complaint platforms include Black Cat Complaints, Poly Complaints, etc.
During the complaint process, it is recommended that you keep all evidence related to the problem, such as the itinerary, the tour guide's remarks, proof of purchase, etc. This evidence will help prove the authenticity of your rights and complaints. At the same time, try to stay calm and rational and avoid emotional words or actions in order to better solve problems.