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Today, I would like to ask you if you have the experience of charging your phone bill and filling the wrong mobile phone number.
If you charge the wrong phone bill, can you get it back?
Some people might say mineAnyway, you're coming back, and I don't care if you want to come back or not
Of course, if you charge one, or you don't come back, we won't care.
But recently, Ms. Zhang from Hebei Province, 1,000 yuan of phone bills were charged to other people's mobile phones, and now the other party flatly denies it and insists that she charged it herself.
When he asked the operator for help,The operator also spread his hands and said that I can't solve it
What's going on? Let's take a look first.
According to the news of Zhengzhou News Broadcasting on February 2, 2024!
Here's what happened, Ms. Zhang found out that her mobile phone bill was running out on January 21, so she decided to top up her mobile phone with 500 yuan.
However, after recharging 500 yuan, there was no information about the arrival of the account, and at this time, Ms. Zhang thought that her mobile phone owed too much and recharged another 500 yuan.
However, after a long time, she still did not receive the message that the recharge had arrived, and Ms. Zhang began to feel a little panicked, and she hurriedly asked the operator about the situation.
However, the operator's explanation to her was that the phone bill had not been charged.
Ms. Zhang hurriedly checked the ** number she recharged, only to find that she had filled the wrong number.
The two recharges totaled more than 1,000 yuan, all of which were charged to the wrong number, thinking of this, Ms. Zhang couldn't help but break out in a cold sweat.
It would be fine if the amount of money was not large, but this is 1,000 yuan, enough for the family to buy meat for several days before the year.
If she didn't get the money back as soon as possible, Ms. Zhang felt that she had been wronged.
After the incident, Ms. Zhang took the initiative to contact the operator, hoping to get their assistance in recovering the wrong phone bill.
After understanding the situation, the operator also took the initiative to contact the next home.
However, the other party insisted that the 1,000 yuan was charged by himself and refused to refund it.
The operator had no choice but to tell Ms. Zhang that if the other customer did not refund the money, there was nothing they could do to help.
Considering the importance of the 1,000 yuan, Ms. Zhang decided to put down her face and take the initiative to contact the other party to say good things.
The other party still said that the money was charged by herself and had nothing to do with Ms. Zhang, and refused to return it.
No matter what Ms. Zhang said, the other party had an attitude and refused to return the money, whatever Ms. Zhang did.
So, why is the operator reluctant to transfer it directly to Ms. Zhang's account when it knows that it is Ms. Zhang's money?
Actually, the reason for this is very simple.
If, without the consent of the next family, the operator transferred the money in the next family's account to Ms. Zhang's account without authorization, although it met Ms. Zhang's demands, it may cause dissatisfaction with the next family.
The money in the next account belongs to the private property of the next family, and if the operator transfers it to someone else's name without permission, the employee who did so will be punished if the complaint is filed.
What's more, once the matter is reported to the Ministry of Industry and Information Technology or the Administration for Industry and Commerce, the operator may also face penalties.
After all, this is the customer's own operation error, and the operator naturally does not dare to operate without authorization, and bears a responsibility for no reason.
So, is there a way to get the money back?
The answer is yes, butThe costs need to be carefully weighed by the parties
The first method is the easiest, and that is to call the police!
Most people are reluctant to call the police because it will waste a lot of time!
Not only do you need to communicate with multiple parties, but it may also affect your normal work, so instead of spending time dealing with this matter, it is better to spend time working to earn money, or earn it back in less than two days.
But no matter what, Ms. Zhang can try to ask the police for help, in case the police are willing to intervene and call the other party, the other party is weak-minded, and maybe she will return the money to Ms. Zhang.
The second way is to sue!
In Ms. Zhang's case, where the other party refuses to return the money, then she has only one option, which is to sue in court to recover the money.
1,000 yuan is a lot of money, and anyone who doesn't come back will feel uncomfortable, even if they want to get some back.
Whether or not the money can be recovered by calling the police or suing, at least give it a try.
Netizens have given their opinions.
Some netizens said, don't talk nonsense about things like this, you can only call the police!
But some netizens retorted that because it was their own fault, even if they called the police, the police would let you negotiate by yourself at that time, and it would be impossible to solve it in the end.
Of course, no matter whether Uncle Hat cares about it or not, at least you can ask the police to help persuade the other party to return the money, as long as the police are willing to give the other party a **, the timid will still be able to return the money.
Some netizens said that the next family is an improper profit, and the easiest way is to sue in court.
In addition, some netizens said that it is generally necessary to enter a verification code to recharge more than 200 yuan.
For most people, once they are confused when charging the phone bill, the most critical step is to check the number, as long as the number is not checked immediately after entering, the subsequent operations will almost ignore the check number.
Therefore, the solution given by some netizens is to check in advance when charging the phone bill with a mobile phone to prevent the wrong charge.
According to Ms. Zhang's communication with the other party, if the other party denies it, no matter who says it, there is no way.
There's no point in arguing with each other eitherBecause the other party can hang up at any time**, or even block it, Ms. Zhang can only be anxious.
In daily life, it is very common to charge the wrong phone bill, and we are often helpless when we encounter such people.
If you don't follow the normal legal route, it is almost impossible to protect your rights and interests.
Even through formal legal channels, it is difficult to determine the responsibility for the actions of the next family, because it may only be a moral issue, and if the next family blindly plays the scoundrel, it will take a little time to break it.
If you start from the front desk, maybe there is still a chance to recover, but now most people are used to charging phone bills on their mobile phones, and once they charge the wrong one, it is impossible to get it back from the front desk.
Even if it can be retrieved through customer service, it needs to take many turns, so most of the final endings are lost.
In order to avoid the loss of phone bill recharge, the most effective way is:Double-check your numbers before topping up to make sure you don't make a mistake
Once the loss of phone bills is caused by our own mistakes, even if we put down our bodies and plead with the other party, it is difficult to recover, and in the end there is no other way but to admit it.
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