Red Net Moment News Changde, February 28After the Spring Festival, customers who walked into the business department of ICBC Taoyuan and Jinshi branches will be dazzled, only to see a white and chubby "new member" with two big eyes saying hello to themselves. It's called Ash, and it's a cute intelligent robot. As a "model worker", it never arrives late or leaves early, goes to work in the lobby on time every day, welcomes the arrival of every customer, and brings a new financial service experience to customers who come to handle business.
As soon as the robot "Xiaozhi" took office, it attracted the attention of many customers. It goes to work on time at 9 o'clock in the morning every day, always smiling and standing, quickly identifying customer identities through face recognition, taking the initiative to greet them, understanding their business handling needs, and making customers fully feel valued and cared for. The robot "Xiaozhi" can help customers take numbers, guide them to different areas such as self-service equipment and manual counters according to the type of business handled by customers, and reasonably divide traffic; It can introduce the business, whether it is to inquire about the balance, transfer and remittance, or update the retention information, it can easily deal with it and guide the customer to handle the business; Be able to publicize and introduce products, take the initiative to communicate with customers in the customer waiting area, promote related products and services, display promotional materials for customer reference, and provide customers with "tailor-made" financial products. In addition, it is also very humorous, good at interacting with customers, singing to enliven the atmosphere, meeting female customers will be called "beautiful sister", etc., its rich knowledge reserves, vivid and interesting language, professional service ability, has won the unanimous praise and love of customers and colleagues in the outlet, injecting new vitality into the outlet.
Recently, the first financial work conference proposed to do a good job in science and technology finance, digital finance and other financial work five articles, intelligent service model has become the trend of the transformation and development of bank outlets, previously, ICBC intelligent robot "Xiaozhi" has been put into use in other parts of the Changde region. The launch of Xiaozhi has improved the service quality and work efficiency of the bank, allowing customers to enjoy more convenient and considerate high-tech services while feeling novel and interesting, greatly improving the service experience of customers in outlets, and further contributing to the construction of "smart bank".