"The New Year's gifts and red envelopes for my family are all there, thank you so much! On January 31, Chen Feng, a snack owner who returned to his hometown, got his lost backpack in front of the "Spring Flower" volunteer service desk, and excitedly thanked the staff at the service desk.
At 11:10 on January 30, Chen Feng, who runs a snack bar in Shaxian County, Shanghai, took the G1651 train from Shanghai Hongqiao Station to Sanming North Station.
Gao Min, the passenger who had just sent the key passengers out of the station, immediately reassured: "Sir, have you encountered something?" "My backpack was left in the car, and it contained 4,000 yuan in cash, 3 ** bracelets, and 1 ...... important documentsGao Min hurriedly took out the pocket book he carried with him, wrote down the passenger's information and backpack characteristics, and immediately contacted the G1654 train captain.
Due to the timely discovery and quick coordination, the conductor immediately found the backpack lost in the luggage rack above Chen Feng's seat, and then sent it back to Sanming North Station by returning to the bullet train, so there was the beginning of the scene. It is understood that Chen Feng not only has a lot of property in his backpack, but also a letter of agreement to start a business in Shanghai: "Thanks to the high-quality service of the railway, I am full of expectations for the business in the spring of next year, I must serve the people of Shanghai well and promote the best Shaxian snacks to the Huangpu River!" ”
This is a frame of the "Spring Flower" Volunteer Service Desk of Sanming North Station serving passengers. According to statistics, since the Spring Festival travel week, the service desk has received 43 work orders for key passengers, recovered 73 lost items of passengers, solved 276 passenger complaints, and achieved 99 passenger satisfaction8%。
Fujian's "eight mountains, one water and one field", the traffic obstacles of Fujian Road are more difficult than Shu Road, which used to be a problem that cannot be avoided here. Since 2013, the Xiangpu Railway, Nanlong Railway and Xingquan Railway have been put into operation, and Sanming City has ushered in the "high-speed rail era" and has become one of the few cities in the country with railways. The world-famous Shaxian snacks originated here, and the migrant workers in Shaxian District, Sanming City, often returned to their hometowns during the Chinese New Year, and then dispersed to various places to start a business after the New Year, which highly demonstrated the actual charm of mobile China.
In the past 10 years since the opening of the "Spring Festival Flower" Volunteer Service Desk, the Party Committee of China Railway Nanchang Bureau Group Yongan Railway Depot has adhered to the concept of "Party Building Leading, Promoting Harmony Together", constantly innovating the "Railway +" service ideas, and promoting the use of "Volunteer Service", "File Service", "Love Card Service" and other measures, so that passengers from all over the world can enjoy the different style of "Spring Flower".
Talking about the changes in the Spring Festival service, Xue Shujing, secretary of the joint party branch of Sanming North Station, who has many years of experience in passenger service, is full of emotion: In the past, at the service desk, the passenger had to carry a lot of equipment and instruments such as ticket cutting pliers, loudspeakers, and handover books for one operation, and often found cramps in hand inspection. Nowadays, with face recognition, passengers can enter the station and board the train in one stop with only one ID card, and can also use mobile phone ticket purchase, hotel reservation, high-speed rail takeaway and temporary ID card processing, etc., every move is full of warmth.
Everyone's hat is right, the whole corner of the clothes, and the wisps of Sui belt, "Every morning at the ** meeting, Xue Shujing will cheer everyone up," We represent the image of the station, but also the image of the city, we must maintain a good appearance, show our spirit." Gao Min is often the most attentive of the team members.
What has changed is the upgrading of equipment, and what has not changed is the feeling of serving the people. The reporter saw on Gao Min that a walkie-talkie, a ticket verifier the size of a mobile phone, and a convenient bag with everything he carried with him could seamlessly serve passengers with different needs and characteristics in the north and south of the river.
Hello, now children buy discount tickets according to age" "Auntie, you scan this code to add a service group, you can contact us at any time** or WeChat, we will prepare for the service in advance and escort you to travel" "Children leave it to me, you can rest assured, we will escort all the way to the station" ......When there is a need, the figure of the service desk staff appears in **.
The service is not simple, it is necessary to have initiative and a sense of responsibility. Gao Min often said, "Treating passengers like relatives is our duty and duty." There are many such young backbones at the "Spring Flowers" volunteer service desk at Sanming North Station, who are stubble after stubble, generation after generation, just to make the "Spring Flowers" bloom more gorgeously and passengers travel more warmly like spring.
Text: Yu Yating, Zhang Haigen).
*: Bright.com.