Online shopping conflicts online mediation to stop disputes.
Daily Gansu Net, January 11 According to Tianshui** report [New Tianshui, Tianshui**Reporter Pei Tingting] With the rise of short ** platforms such as "Douyin" and "Kuaishou", online shopping has become more convenient, but the Internet is never an illegal place, and when legitimate rights and interests are infringed, the law should be picked up. Recently, the Qin'an County People's Court mediated a consumer rights protection case arising from shopping through the "Douyin" platform.
In October 2023, Zhang bought two coats through a store on "Douyin" and spent 3,500 yuan. After the arrival of the goods, Zhang found that the texture of the coat delivered by the store did not match the description, and it also did not match the 50% cashmere content promised by the store when it advertised, which may be a fake.
Zhang contacted the store operator, but the operator refused to admit that there was a quality problem with the coat. Subsequently, Zhang sued the court, demanding that the store refund the price of 3,500 yuan and bear the liability for 4 times the price of the goods as promised.
After accepting the case, the Qin'an County People's Court decided to use the cloud court for online mediation and trial, considering that the two parties to the case were in Gansu and Guangdong respectively, in order to facilitate the parties to participate in the litigation. After that, after the judge handling the case, the two parties finally reached a mediation agreement.
The Internet is not a place outside the law, and online shopping is also protected by law. Where consumers purchase goods or receive services through online trading platforms, and their lawful rights and interests are harmed, they may demand compensation from the seller or service provider. The judge handling the case said.