Recently, the Market Supervision Bureau of Linyi City, Shandong Province has successively investigated the market supervision bureaus of 5 counties in the jurisdiction to understand the work of the grassroots market supervision departments on the spot. Complex tasks, frequent complaints, and manpower shortage are common problems reflected by the grassroots market supervision departments in the survey. However, in response to the above problems, they also talked about the countermeasures they explored. In this regard, we will briefly sort out the work, in order to provide useful inspiration for solving the problems of grassroots market supervision.
"Review labels" for canned food companies
The local town of Pingyi County is located in the low mountains and hilly areas of Yimeng Mountain, rich in hawthorn, yellow peach and other fruits, with a provincial fruit and vegetable canning industry cluster, canned processing and printing iron cans, glass products, color printing and packaging and other supporting enterprises more than 120, more than 30% of the country's canned fruits are produced here. At the end of 2022, canned fruit became popular "out of the circle", and with the growth of production and sales, complaints and reports against canned products also increased significantly. During the investigation and processing of the local town market supervision office, it was found that a large number of complaints and reports pointed to non-standard labels of canned food, such as the label of canned pineapple of a certain brand marked "net content: 1080g", according to the "General Principles for the Labeling of Prepackaged Food in National Food Safety Standards" (GB 7718-2011), the net content of 1000g should be marked with the unit "kg".
In January 2023, the local town market supervision office accepted 52 complaints about defective canned food labels, most of which were complaints from "professional anti-counterfeiters" from other places for profit, and some even used this to blackmail enterprises, which brought great trouble to the development of the local canned food industry. Sun Jian, director of the local town market supervision office, once served as the head of the food production safety supervision section of the Pingyi County Market Supervision Bureau, and he gave full play to his professional advantages to lead the staff of the institute to preach the national standards for prepackaged food labels to the canned food enterprises in the town, and guide the enterprises to avoid label defects. Some companies are not at ease with the newly designed label samples, and put forward the request for the market supervision to help "review the label". In this regard, the local town market supervision office first found out the bottom number of canned food enterprises in the jurisdiction and established a contact list, and then sorted out the label review needs of the enterprises according to the list, and finally collected the labels that the canned food enterprises need to review in a unified period of time. After the label review was completed, the Market Supervision Institute gave written feedback on the non-standard labeling of the nutrition content list and net content in the label, and helped the canning company correct 386 canned labels that did not meet the standard requirements. After May 2023, the number of complaints about label defects has gradually decreased, from an average of 30 per month in 2022 to less than 5 per month, which has solved a major problem plaguing enterprises and promoted the standardized development of the local canned food industry. The local town market supervision office is deeply aware that the responsibility for product label defects lies with the enterprise, but it also reflects that the service awareness of the market supervision department still needs to be strengthened. Since 2023, the local town market supervision office has changed its regulatory concept, extended the practice of "reviewing labels" to comprehensively strengthen compliance guidance, and adopted the forms of door-to-door law popularization, issuance of compliance guidelines, and holding "food safety night schools" to guide operators to operate in compliance, which not only reduces complaints and reports from the source, but also plays the role of market supervision departments in helping the development of local specialty food industries. In November 2023, local town market supervision offices handled 186 complaints and reports, a year-on-year decrease of 418%。
The "monthly meeting" has a great effect
The market supervision office is the "last mile" to put the work deployment arrangements in place. In order to facilitate the market supervision institute to fully grasp the policy requirements of the higher level and break through the blocking point of information transmission, the Yishui County Market Supervision Bureau has established a system for team members to contact the market supervision institute, and the leaders of the implementation bureau will hold a "monthly meeting" at the market supervision office. In August 2023, the State Administration for Market Regulation will deploy a special governance action on food safety issues in centralized dining units throughout the system. In response to this problem, Yang Zenggao, deputy director of the Yishui County Market Supervision Bureau, conducted a comprehensive interpretation at the September "monthly meeting" of the contacted market supervision institute, first, the key risk points of environmental sanitation of different centralized feeding units such as school canteens in the jurisdiction were sorted out and analyzed, and from the perspective of whole-process supervision, focusing on the inspection points of equipment and facilities such as fly prevention, rodent and insect prevention, refrigeration and freezing; In terms of the details of professional supervision, guidance is provided around the problem of dirty and messy catering environment, for example, emphasizing that the mesh aperture of the rodent-proof grille in catering establishments should be less than 10mm to be qualified. The Measures for the Supervision and Administration of the Quality and Safety of Edible Agricultural Products Market, which came into effect on December 1, 2023, stipulate that the sale of fresh edible agricultural products shall not use lighting and other facilities that cause significant changes in the sensory properties such as the true color of edible agricultural products to mislead consumers about the sensory perception of the goods. In this regard, Yang Zenggao led the personnel in the institute to carry out centralized learning, and arranged for the market supervision institute to follow the work deployment of "cadre learning and training - publicizing the law popularization to the main body of the business - guiding and persuading agricultural traders and supermarkets to rectify in advance - special inspection according to law", so as to realize that all supermarkets and butcher shops in the jurisdiction were replaced with lamps that meet the requirements before December 1. In addition, there is a fixed item in the "monthly meeting", which is to announce the expenditure of the "young man's room" in the previous month to make the financial information more transparent. This is mainly due to the fact that the grass-roots units of a certain department have reimbursed other expenditures with the purchase costs of "small guys' houses", and the regular announcement of "small guys' houses" expenditures has further strengthened the financial revenue and expenditure management of the market supervision office. From the director to the county bureau to the meeting, to the bureau leaders to the institute to hold a meeting, the small changes in the form have brought about a great improvement in work efficiency. The "monthly meeting" has played multiple functions such as work arrangement, business training, rule of law publicity, information disclosure, and clean government education, which not only allows the bureau leaders to fully grasp the work of the market supervision institute, but also provides grassroots personnel with opportunities to reflect the situation, work first, and improve their business capabilities, and promotes the high-quality development of work. "Two-way interaction" is closely linked to the institute and the department
The market supervision institute undertakes the basic supervision and management and administrative law enforcement work within its jurisdiction, and needs to face the work of more than a dozen business departments of the county bureau. There are often only 2-3 personnel in each department of the county bureau. How to do a good job in overall planning and coordination and the connection between science and institute is related to the efficiency of grassroots work. Jiehu Street, Yinan County Market Supervision Bureau, is located in the county seat, and there are 21 cadres and employees in the market supervision office. The Jiehu Market Supervision Institute has established a system of counterpart contact with the departments of the county bureau for the personnel of the room team, and set up business leaders for market order, food safety, drug safety, product quality, special equipment, and enterprise-related services, respectively, to pay attention to, contact, and undertake the work of various departments of the county bureau, so that the inspection and rectification organized by the business departments of the county bureau and the assistance for entering the enterprise are implemented in an orderly manner in the institute, so as to avoid work omissions and blind spots in supervision. At the same time, the Yinan County Market Supervision Bureau also requires the business departments to supervise and help, and dedicate more than half of their working hours every month to carry out inspection and law enforcement, complaint mediation, and administrative guidance with the market supervision institutes, so as to do a good job in basic supervision. In the face of common tasks, the institute "went both ways" and the results were doubled. For example, at the beginning of 2023, some operators did not implement the clear price marking, and consumers often complained. The departments of the Yinan County Market Supervision Bureau and the market supervision institutes used more than 2 months to carry out reminders and on-site inspections, guided more than 1,200 operators to make price tags, and planned to "look back" again in the first quarter of 2024 to further summarize experience, make up for deficiencies, consolidate existing results, and make the market order more standardized and the consumption environment more transparent.
This article was originally published in the semi-monthly issue of Market Supervision and Administration in Issue 3, 2024Song Hongyu, Market Supervision Bureau of Linyi City, Shandong Province.
Audit |Yu Jackie Chan Zhang Lijuan.
Edit |Chen Ying.
Editor-in-Charge |Li Guixing.
Internship Editor |Yang Qi.
Produced by the New ** and Digital Publishing Department of China Industrial and Commercial Press.
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