Recently, the litigation service center of Baofeng County People's Court received a package mailed from a company in Huzhou City, Zhejiang Province, which was a pennant printed with "strict law enforcement and enthusiastic service", which contained praise and thanks for the enthusiasm, seriousness and responsibility for the case filing work.
It is reported that this pennant is a case of a dispute over the right of recovery filed by an enterprise in Huzhou to the Baofeng Court, because it is inconvenient for people to come to the scene to file a case because of the distance in the field, so they consulted how to file a case, and the staff of the case filing court informed that the case can be filed online through the Henan litigation service network or the "WeChat applet", and patiently and meticulously guide it to upload litigation materials and complete the online case filing process. After submitting the application for filing, the staff immediately reviewed and approved the filing, the case filing, the review process did not exceed 20 minutes, the whole process experienced the convenient online case filing procedure, in the first to the Baofeng Court case filing staff enthusiastic attitude, patient guidance, simplification of the case filing procedures and other ways to give recognition, and presented a pennant to express gratitude.
In recent years, Baofeng Court has thoroughly implemented the purpose of judicial service for the people, and has run the work concept of "every case and everything is a business environment" throughout the whole process of court work, and strengthened the awareness of cadres and police officers to do practical things for the masses. In 2023, the online case filing rate of Baofeng Court is 98%, and the average case filing time is less than 1 day. Throughout the year, about 7,823 people were provided with legal advice through "12368**" consultation and other means.
Although the pennant is light, it carries the people's recognition of the litigation service work of the case filing court; The words are unpretentious, but they reflect the parties' affirmation of the work of the Baofeng Court. In the next step, Baofeng Court will further practice the concept of justice for the people and litigation work, strictly implement the case filing registration system, fully unblock online and offline case filing channels, take "12368**" as a powerful starting point for online service to the masses, and take offline on-site professional guidance as an effective way to do practical things for the masses, and take the people's satisfaction and dissatisfaction with the work of the court as the work goal, continuously improve the quality of litigation services, effectively reduce the litigation fatigue of the parties, and strive to create a law-based business environment. Serve the high-quality development of the county economy and provide a solid judicial guarantee. (Guo Sumin).