Hello everyone! Today, to answer a question from hotel owners, how to manage several of its hotels under the self-management model? How do I share some of my managers? Hotel labor costs are a large proportion of a hotel's operating costs, usually accounting for 30% to 35% of hotel revenue. By sharing management personnel, labor costs can be effectively reduced and the utilization efficiency of human resources can be improved. Here's a little bit of advice:
1. Readjust the organizational structure, staffing and salary of its hotels.
In the process of adjustment, it is necessary to pay attention to the sharing and saving of human resources, and reduce labor costs by optimizing staffing and improving work efficiency. Reduce the management hierarchy as much as possible and reduce the management personnel. For example, if the number of hotels is small, the managers who can share are the general manager, the person in charge of marketing, sales, revenue, finance, purchasing, and human resources.
2. Clarify the responsibilities and reporting process of senior executives.
First and foremost, every executive must have a clear understanding of their responsibilities and expectations, including their roles, tasks, and goals in hotel management. A clear assignment of responsibilities helps avoid overlap and confusion while also increasing productivity. Second, executives need to know how their work relates to the strategic goals of the hotel as a whole, so they can better contribute to the long-term growth of the hotel. In addition, a clear reporting process is key to ensuring effective communication and collaboration. Executives need to know who they should report to, ensure the flow of information, and resolve issues in a timely manner.
3. Establish effective communication channels.
In the overall management of multiple hotels, the timely transmission and sharing of information is essential to find and solve problems. Regular meetings are required to ensure a flow of information between executives and between executives and the hotel management team. By exchanging best practices and sharing business development opportunities, we can grow together and improve the operational efficiency of the entire hotel group.
4. Formulate unified management strategies and standards.
Whether it's guest experience, service quality, or internal management processes, it's essential to ensure that all hotels follow consistent policies and standards in these areas. Not only does this help improve the hotel's operational efficiency, but it also ensures that guests have a consistent experience at every hotel, further enhancing the hotel's brand image.
5. Cultivate team spirit.
Encourage cooperation and interaction among our hotel executives and staff, and enhance mutual trust and understanding through various team-building activities and training. A cohesive, motivated team will be better able to respond to challenges and improve overall performance.
6. Ensure the continuous development of senior executives.
Provide ongoing career development and training opportunities that enable executives to continuously improve their skills and knowledge. This helps to improve their performance and contribute more to the hotel's success.
7. Formulate performance appraisal and incentive plans.
Establish a clear performance appraisal and incentive plan for executives, including appraisal methods and performance indicator allocation, to encourage them to achieve their goals and perform well. This can include bonuses, promotions, or other incentives to motivate and motivate them. Regularly evaluate the performance of executives to ensure that their work is meeting expectations. For underperforming executives, take appropriate steps to improve or replace.
8. Strengthen foreign cooperation. Build good relationships with hotel business partners, seek support and collaboration opportunities. This may involve working with other hotels, businesses or industry organisations to drive the business forward.
By Northstar Hospitality Asset Management.