In the middle of each month, when the enterprise pays salaries, the outlets under the Humen sub-branch will always usher in an explosive activation business for minors. This annoys many customers, "It's too long to do business......Underage customers who handle the activation business also complained, "It's so troublesome to activate a bank card, and it is difficult to ask for leave to come out to do business, and it will take so long to ......."In order to further optimize the customer service experience, the sub-branch team had in-depth communication with the enterprise to seek solutions. Finally, it was determined that on the Saturday of each month, individual outlets of the sub-branch would take the initiative to deal with the activation of bank cards for underage customers of the issuing enterprises.
The Humen sub-branch carried out this work as planned. The two outlets under its jurisdiction take the initiative to open business to the outside world and handle the activation of minors. The other three outlets, which were originally open to the public on Saturdays, have also made support plans. For outlets that are close to the issuing enterprises and have a large number of customers, the sub-branch dispatches top staff to provide emergency support. Party members took the lead, and all employees of the sub-branch actively cooperated with this activity.
Before opening to the outside world, the outlets held a pre-work communication meeting to clarify the division of labor and ensure that all work was carried out in an orderly manner. Who is responsible for organizing the order of the customer team, who is responsible for verifying the identity of the customer, who is responsible for the activation of the OTC, who is responsible for the e-banking business, and who is responsible for the overall planning and on-site guidance ......Make arrangements for the outlets one by one. After the business is opened, all employees perform their duties and the scene is orderly.
In this centralized activation process, although the number of customers is large, everyone feedback, "It's good that you don't need to ask for leave to activate your bank card." "Although the line was long, it was very orderly. The party members and comrades of our bank who participated in this volunteer also said, "Although it is a weekend attendance, it can solve the pain points of customers who need to take leave to handle business, and can also provide a better and faster service experience for other customers who handle business on weekdays. ”
In this centralized activation, the Humen sub-branch solved the bank card activation needs of a total of 348 minors. Next, Humen Sub-branch will summarize the experience of this "I do practical things for the masses" activity, optimize the centralized activation plan, form a long-term mechanism, and provide customers with a better service experience. Service 100, we never stop!