At the beginning of today, the Qishi sub-branch ushered in a customer, only to see this anxious customer pushing a wheelchair, and a male customer sitting in the wheelchair. Our lobby manager, Mr. Wu, saw this scene and immediately received this customer.
Hello, welcome to CCB, what business do you want to handle?
I want to withdraw money, but the card doesn't work, I withdraw money from an ATM outside but I can't get it. The customer replied
Okay, is this debit card my own? After Xiao Wu, the lobby manager, understood the customer's needs, he then learned more about the real situation behind the customer's business.
This card belongs to my husband, my husband is going to have surgery now, I urgently need money now, he is also here now, but he is in a very bad state, this is the medical record and marriage certificate and other information. Xiao Wu, the lobby manager of Qishi Branch, heard this, and the lobby manager patiently guided the customer to the customer waiting room to wait. And immediately notified the director of the Qishi branch.
After receiving the news, Director Mo immediately contacted the customer, and after learning about the special situation of the customer, he immediately gave priority to the customer to arrange a special window, handled the business for the customer in accordance with the procedures, and successively handled the account status inquiry, password unlocking and account withdrawal business for the customer.
Thank you so much, thank you so much, so caring, I don't know what to do without you, so you are really professional and patient. "The sincere smiles of our customers make us feel warm too.
CCB has always been professional and consistent, doing good, practical and heart-warming things for the people. This also strengthened the determination of Qishi CCB to solve problems for the people.