Dear brands, have you ever had such a problem: the high-quality products that you have worked so hard to create have been sold at random prices in overseas markets, which not only affects the brand image, but also makes consumers question? Don't worry, today I'm here to give you tips and teach you how to complain about the removal of these bad merchants!
One: Collect evidence
The first thing we have to do is gather evidence. The more detailed product information, transaction records, sales links, etc., the better. This evidence will serve as an important basis for our complaint. In addition, complaints and feedback from other consumers about the product can be collected to improve the credibility of the complaint.
2. Contact the seller
If there is sufficient evidence, we can first try to contact the seller to explain the situation and ask them to correct it. Sometimes, sellers may not be aware that their actions have caused harm to the brand, and once they do, they will actively cooperate to resolve the issue.
Three: complaint platform
If the seller ignores it, or if the problem is serious, we need to complain to the sales platform. Most e-commerce platforms have strict merchant management rules, and once verified, they will immediately remove the relevant products from the shelves. When making a complaint, we need to elaborate on the problem and attach the evidence collected to improve the success rate of the complaint.
Fourth: legal channels
If none of the above steps can resolve the issue, we can consider taking legal action. Contact a lawyer to file a lawsuit against the merchant who sold at a random price in accordance with local laws and regulations. This not only protects brand equity, but also serves as a warning to other potential infringers.
Insider Tips:
1. Pay attention to overseas markets on a regular basis, and take timely measures once you find indiscriminate sales.
2. Establish a good brand image and improve consumers' recognition of the best.
3. Strengthen cooperation with e-commerce platforms to jointly combat infringements.
Brands, have you learned? Let's take action together to protect our brand rights!
Brand rights protection and price control