According to Xinhua Daily Telegraph, recently, a number of airlines have adjusted ticket refund and change rules, including expanding the scope of free ticket refund and change, relaxing the rules for cancellation and change due to illness, etc., which have attracted much attention from the society. However, after the reporter's investigation, it was found that the stubborn problem of free refund and change of air tickets still exists. On the Black Cat complaint platform, there are many complaints that it is difficult to refund tickets for wrong purchases.
A passenger complained that she bought a ticket at the wrong time due to the wrong time, and immediately contacted the airline to refund the ticket after finding out, which was still a month before the ticket time, but the airline still had to charge a refund fee of about 1,500 yuan, and the full amount of her ticket was only 1,800 yuan. Subsequently, she chose to change, and after many communications, she still made up a high change fee of 960 yuan. The incident has recently sparked heated discussions on social platforms, with many netizens sharing their similar experiences and questioning the high ticket refund and change fees.
Questions. Why is it so expensive to change or refund tickets? How can consumer rights and interests be effectively protected?
ai answers. 
There are many reasons why the ticket refund fee is expensive, including the fluctuation and instability of the ticket itself**, the cost and risk control of the airline, etc. It should be noted that one of the important reasons is that the refund and change fee ratio is set by each airline.
In 2018, the Civil Aviation Administration of China's Notice on Improving Civil Aviation Ticketing Services clearly stated that airlines should reasonably determine the fee standard for ticket refund and change, and the refund fee shall not be higher than the actual sales of tickets**. It is necessary to formulate a "tiered rate" for ticket refund and change charges, that is, to set a reasonable tiered fee standard according to different fare levels and time nodes, etc., and it cannot simply stipulate that ** tickets are not allowed to be refunded or changed.
However, the "reasonable determination of ticket refund and change fees" is not detailed.
China Southern Airlines*** and China Eastern Airlines*** have recently issued new rules for ticket refunds and changes for airlines, making corresponding adjustments to the scope and applicable scenarios of free refunds and changes. However, it mentions "meeting certain conditions", and there is no clear provision on what exactly "meets certain conditions".
At present, the difficulty of refunding and changing air tickets and the high cost of refund and change are still common problems. From the perspective of airlines, in order to better protect the rights and interests of consumers, it is necessary to formulate reasonable and fair rules for refunds and changes, clearly stipulate the timing, fees, refund time and other details of refunds and changes, and transparently show consumers the relevant fees and procedures. At the same time, consumers should also improve their awareness of the protection of their rights and interests, understand their rights and interests and ways to protect their rights, and actively protect their legitimate rights and interests.
Some of the text and ** are generated by AI.