Customer follow-up is a very important part of foreign trade. The way to reply to each follow-up link is different, how to quickly get the meaning of the customer, and guide the conversion of customer orders, use this follow-up speech I organized, and the order conversion will soar!
As the saying goes, practice is the only criterion for testing the truth, only if you use it, you will know how fragrant it is!
As the saying goes, practice is the only criterion for testing the truth, only if you use it, you will know how fragrant it is!
1. "just wanted to touch base and see if you h**e any questions about the product."
Chinese: I would like to contact you to see if you have any questions about the product.
Usage scenario: Use when contacting a customer for the first time.
2. "i noticed that you viewed our website,can l answer any questions for you?"
Chinese: I noticed you checked out our **, do you need me to answer any questions?
Use case: Used when you see a customer browsing your **.
3. "thank you for your inguiry！cani provide any additional information or samples?"
Chinese: Thank you for your inquiry! Can I provide any additional information or samples? Use case: Used when a customer asks you for the first time.
4. "how did you enjoy the sample we sent?"Chinese: What do you think of the samples we sent you?
Use case: Use when you've sent samples to customers and want to know their feedback.
5. "i'm following up on our recent conversation about x product. do you h**e any further questions?Chinese: I'm following up on our recent conversation about product X. Do you have more questions?
Use case: Use when you follow up with a customer after a call or email exchange. 6. "are you still interested in x product? we h**e anew shipment arriving next week."
Chinese: Are you still interested in X products? We have a new shipment next week. Use case: Used when a customer has shown interest in the product, but has not yet made a purchase decision.
7. "i wanted to follow up and see if you had a chance to review the proposal l sent."Chinese: I'd like to follow up and see if you have a chance to review the proposal I sent.
Use case: Used when you have sent a proposal or contract to a customer and want to know their reaction. 8. "can we schedule a call to discuss your needs in more detail?"
Chinese: Can we arrange a ** to discuss your needs in detail? Use case: Used when you need a deeper understanding of customer needs.
9. "just checking in to see how your project is progressing."Chinese: Just wanted to ask how your project is going.
Use case: Used when your client is working on a project and wants to see how they're progressing. 10. "i noticed that you h**en't responded to my previous email. is everything okay?"
Chinese: I noticed that you didn't reply to my last email. Is everything alright? Usage scenario: Used when you have contacted a customer several times in a row but have not received a reply.
11. "just wanted to remind you that our special offer ends this friday."Chinese: I would like to remind you that our ** offer will end this Friday.
Usage scenario: Used when you want a customer to grab a special offer. 12. "h**e you had a chance to review our company's capabilities?"
Chinese: Have you had the opportunity to review our company's capabilities?
Use case: Used when you want customers to better understand your company's capabilities and services. For more foreign trade content, dry goods and ways to develop customers, please refer to GZH: [Foreign Trade Talk Agency].
The above content is pure dry goods sharing, **Internet, for learning and reference only.