On February 28, the Dongguan Municipal Information Office and the Municipal Government Service Data Administration held a press conference to interpret the "Dongguan 12345 Government Service Convenience Management Measures", which will be officially implemented from March 1, which is the first ** regulation in the field of the mainland-level cities of Guangdong Province, marking the rule of law in the construction management of Dongguan 12345** has entered a new stage.
Zhao Shuling, a researcher of Dongguan Market Supervision and Administration Bureau.
At the meeting, Zhao Shuling, a researcher of Dongguan Municipal Administration for Market Regulation, introduced the complaint and reporting work in the field of market supervision. He said that Dongguan's market supervision work is related to economic and social development, as well as the improvement of people's livelihood and well-being, and is closely related to food, clothing, housing, transportation and use. In order to listen to the voices of the masses and solve problems for the general public, the Municipal Market Supervision Bureau has set up a 12315 complaint and reporting center, which is equipped with a special person to be responsible for accepting and supervising the work of consultation, complaint and report. In 2023, the Municipal Market Supervision Bureau will accept the city's 12345** transfer work orders, and the on-time completion rate of complaints and on-time verification of reports will be 100%.
Zhao Shuling also introduced in detail the three key measures of the Dongguan Municipal Market Supervision Bureau in the complaint and reporting work, namely, improving the system guarantee and striving to deal with work orders overnight; Move the front mediation window to realize that general disputes do not leave the store; Strengthen monitoring and analysis to ensure that early warning signals are not delayed. He said that these measures are aimed at improving the efficiency and quality of complaint and report handling, timely addressing consumer demands, safeguarding the legitimate rights and interests of consumers, and building a harmonious consumption environment.
Zhao Shuling said that next, the Dongguan Municipal Market Supervision Bureau will continue to implement the relevant requirements of the "Dongguan 12345 Government Service Convenience Management Measures" and the "Ten Measures to Improve the Quality and Efficiency of 12345** Services", with the goal of listening to the voices of the people, smoothing public opinion, solving people's worries, and relieving people's difficulties.