One cold night, a woman from Guang'an, Sichuan Province, felt pity for the students of a middle school in Gansu Province who burned books to keep warm, and immediately decided to donate down jackets to these children. She worked tirelessly to contact the school teachers and packed more than 400 pieces of clothing worth more than 100,000 yuan, and a piece of love melted the cold night.
However, this heartwarming act of kindness turned into a disaster in the "service" of China Post. chose the postal express, and the woman originally trusted it, and did not even choose the insured service. However, things took a dramatic turn throughout the delivery process.
On January 1, the woman found that the logistics information showed that the package she donated had not moved since it arrived in Gansu. In a hurry, she contacted the school teacher, but heard an unbelievable reply - the postal service actually distributed these love materials as general donation materials!
This caused great dissatisfaction among the woman. She questioned the post: "This is a targeted donation, what right does China Post have to deal with it privately?" The woman's anger and helplessness are all expressed in **. These clothes were donated by her heart, and they should provide warmth to the recipients, not become "donations" of the postal service.
And the response of the postal side is laughable. They said they had not received instructions from their superiors and were helpless to deal with the woman's problems. This makes people wonder if a huge state-owned enterprise is not subject to orders from its superiors, or is it deliberately shirking responsibility when responding?
And in dealing with the issue of compensation, the attitude of the postal service is even more incredible. Because the woman did not choose the insured service, the post was only willing to compensate 7 times the freight, more than 3,000 yuan. For the woman, this is obviously an extremely unfair treatment of the more than 100,000 yuan worth of items she donated.
The development of the situation has aroused widespread concern and discussion. Netizens expressed their support for the woman, believing that this is a real donation of love and should not be tampered with. Some have questioned the quality of China Post's services, worrying about whether they will encounter similar problems when delivering more important items in the future.
There is also speculation about the possibility of employees embezzling valuables within the postal service. After all, the woman did not choose the insured service in this incident, and the postal service may think that this is a cheap "opportunity". This has raised doubts about the postal regulations, and some people believe that there are loopholes in the provisions of no compensation if you do not insure, will it lead some couriers to take away valuable packages that are not insured without insurance?
We cannot take this incident lightly. We need to figure out what exactly is going on, and what the responsibility is. As a state-owned enterprise, the quality and integrity of the postal service should be more demanded. It is hoped that the postal service can give an explanation in time, investigate the responsibility, and compensate the woman in full for the donated goods.