Recently, the K511 train crew has attracted public attention because of the quarrel caused by the passengers annoying passengers when they ate in the dining car.
Is it justified for passengers to express their dissatisfaction with the service staff eating in the dining car? At this time, the central radio network has made a detailed and in-depth interpretation and interpretation of this, and its depth and breadth are worthy of our thinking and reference.
It is understood that late at night on February 21, when the K511 train from Shanghai to Haikou was in **, several crew members were talking and eating in the dining car, which inadvertently affected a sleeping passenger.
The passenger was upset and a heated argument ensued. According to the passenger's photo, it was close to 12 midnight, and the flight attendants were sitting around the dining car chatting and tasting food, apparently disturbing the passenger's sleep with the faint noise around him.
So he rebuked loudly:"Can you please be quiet! ”
A flight attendant in his mid-forties explained"We just got up** and came here for a meal! ”
After that, the passenger became even more emotional, even accusing them: ".This is not the place for you at all, do you understand? This is where the passengers eat, you go somewhere else to eat, you are the service staff!
The atmosphere at the scene became more and more tense, and the flight attendant retorted"Are we on the night shift, let me ask you, what's wrong with having a supper at half past twelve?" ”
At this time, the passenger had already turned on his mobile phone and responded while recording:I just advise you to be quiet!
The flight attendant was already a little anxious at this time, and pointed at the passenger and said:Did you give advice there? Just take a mobile phone and record it!
It just so happened that another flight attendant also came over, and after hearing the conversation, he instantly said angrily:The waiter doesn't want to eat? 30 yuan is to buy a seat, not to buy a table, you have to sit here, pay 120 yuan!
The passenger was completely sleepy at this time, and shouted:Intimidation is right, you are careful that you don't have a pension in the evening!!
Regarding this matter, the reporter consulted the relevant parties, and the other party said that it would report to the relevant departments and deal with it properly.
On the other hand, in the face of intensifying public opinion, Guangzhou Railway Company issued a public apology letter as soon as possible out of the concept of "customer first".
However, the apology letter sparked a huge controversy, with many netizens believing that this approach was inappropriate. In the announcement, the Guangzhou Railway Company admitted that the crew had a lack of service awareness, emphasizing that the rights and interests of passengers are supreme and will make every effort to correct them.
At the same time, he said that all parties are welcome to put forward suggestions for improvement.
For this incident, CCTV gave a unique analysis and evaluation.
First, the dining car, as a space for passengers to enjoy the cool and relax, is a humanized measure made by the railway department to ensure the comfortable experience of the majority of passengers during the Spring Festival;
Second, it is believed that the dining car should belong to all passengers, and should not be harsh on the standard of non-ordinary seats or sleepers;
Finally, he mentioned the newly emerging "mobile phone trial style", and reminded everyone to respect and understand each other.
Hotspot Engine Plan Netizens were a little anxious when they saw the official apology of Guangzhou Railway, and they ran to the comment area to leave a message, feeling that their approach was inappropriate, doesn't this encourage unhealthy trends, but in the future, if there is something to do, as long as the customer is unwilling, he has to apologize? Guangzhou Railway reluctantly closed the comment area!
The evaluation of the central radio network has about 1000 words, the first half of the paragraph, mainly expounded the attitude of the Guangzhou Railway to this matter, and the second half gave his own opinion!
1) Food trucks are supposed to be shared by the general public and should not be treated as a privilege.
2) Agree with opening the dining car for passengers to rest after transportation, which is especially intimate during the Spring Festival travel period, after all, the train ride is often long, which is good for relieving fatigue. Therefore, he believes that food trucks should not be equated with ordinary seats or sleepers.
Nowadays, the popularity of the mobile Internet has made the phenomenon of "mobile phone enforcers" widespread, however, we should all understand that everyone should be treated with respect and equality.
The passenger has publicly apologized, but his statement has sparked a heated discussion. Let's take a look at his apology.
Throughout the apology, he expressed the attitude of "although I apologize, there is no fault", and said that his words and deeds were only out of anxiety, and the other party's loud noise was inappropriate.
From the whole apology, we can see "I apologize, I'm not wrong!" I was in a hurry to say that, but it was not right for them to speak loudly!
Some people still think that this passenger is not wrong:
Guangxi netizens said: At first, I also felt that the passengers were unreasonable, but after watching the incident, the dining car should not be a meal time, and the train sold passengers a rest ticket for the dining car, and the dining car should be the same as an ordinary carriage when it is not a meal time. If a passenger has bought a ticket to rest in the dining car, and the attendant is talking loudly in the dining car, the passenger has the right to remind and ask to ensure that the rest is not affected. In this incident, I support the reasonable demands of the passengers, and I think the service attitude of the flight attendants is very poor!
Jiangsu netizens said: The conductor is reasonable to eat, but he should not speak loudly during the meal, and the passenger reminded the conductor that he still feels reasonable. Even if it is not in the dining car, in the ordinary car, the passenger cannot speak loudly to affect others, and the affected passenger also has the right to remind others, let alone the conductor.
Another part of the people felt that the passenger was vexatious:
Shaanxi netizens said: This passenger is excessive, he bought a dining car rest ticket, the dining car has the environmental characteristics of the dining car, the dining car rest ticket and the soft sleeper and hard sleeper ticket have the difference, he can't take dozens of dollars to eat roadside food stalls and ask the boss to provide the environment and service of a five-star hotel!
Hubei netizens said: I don't approve of such unreasonable passengers, shoot ** at every turn, the driver and crew can't reunite with their families during the Spring Festival, and they have been serving everyone, how hard it is, please understand all the people who take the car, how good it is. Social order is supported by mutual understanding. Think differently and respect the people who serve you. The apology should be to shoot ** for causing a bad impact on this passenger.
The thing is very small, in fact, it is a hurry, the flight attendants are actually very hard, some netizens said that what they earn is this salary, but I think that every position is great, especially these crew members, they are day and night, regardless of holidays, running around the north and south, we should learn to be grateful!
In addition, I think the evaluation of CCTV this time is really good, objective and fair, don't let the "mobile phone judge" be unreasonable anymore, talk about cause and effect in everything, and talk about reason!
If we were polite to each other from the beginning, would it be ...... another result
What do you think about this? See you in the comment section!