Mr. Li, an ordinary consumer, has encountered a series of troubles due to the purchase of a car. After spending nearly 200,000 yuan to buy the first off-road vehicle, he was troubled by the abnormal shaking when changing gears. After many 4S shop maintenances, I always got the computer test data of "everything is normal". This experience made Mr. Li wonder if the problem was widespread, so he made a surprising decision to buy another car of the same model.
On the 9th, the response of Mr. Wang, the after-sales manager of the 4S store, added another wave to this incident. After confirming that the second car had a transmission failure, Mr. Li was unable to enjoy the relevant rights and interests of the three-guarantee policy due to "non-major problems". Faced with such a result, netizens exploded. Some people questioned Mr. Lee's behaviour and thought that he could have returned the first car; There are also those who side with Mr. Li and believe that the rights and interests of consumers should be properly protected.
This incident is not only about the quality of an off-road vehicle, but also touches on the deep problems of car sales and after-sales service. In the automotive consumer market, similar problems are not uncommon. In many cases, small problems encountered by consumers after buying a car are often shirked by manufacturers and dealers for various reasons and refuse to take responsibility. In the actual implementation of the three-guarantee policy, it is often vaguely defined because of "non-major issues", so that consumers have no way to protect their rights.
This incident has triggered in-depth public thinking about the protection of consumer rights and interests. In modern society, consumer rights are the focus of every citizen's attention. As a bulk commodity, the quality and after-sales service guarantee of automobiles are related to the vital interests of consumers. Mr. Li's case has undoubtedly sounded the alarm for the relevant departments, and it is hoped that the relevant departments can pay enough attention to this matter and formulate clearer regulations to ensure that the legitimate rights and interests of consumers are properly protected.
For the problems existing in automobile sales and after-sales service, in addition to the protection of consumer rights and interests, it is necessary to strictly supervise the relevant departments and the self-discipline of the industry. At the same time, automobile manufacturers and dealers should also strengthen their own after-sales service system construction, improve service quality, and truly achieve consumer-centric.
Mr. Li's experience reminds us that consumption is no small matter, and every expense is worth taking seriously. For commodities such as automobiles, we should pay more attention to their quality and after-sales service. It is hoped that relevant departments, manufacturers and distributors can truly pay attention to the rights and interests of consumers and jointly create a fair, transparent and secure consumption environment. At the same time, consumers themselves should also raise their awareness of rights protection, dare to speak out, and have the courage to defend their rights. Let's look forward to a fairer and more just consumption environment as soon as possible!