A systematic mechanism for banks to improve efficiency.
The bank queuing system, also known as the bank queuing machine and the calling number display system, is a system applied to the bank.
With the rapid development of electronic information products and intelligent products, as well as the increasing requirements of human life for the service environment and service efficiency, especially in the service industry, the concept of queuing system came into being. Now the bank queuing system has become synonymous with the queuing system, and we can easily find that each bank has a ticket machine, voice calling and display queuing system.
Before the queuing system was born, the waiting staff always stood in line when queuing, squeezing and rushing, squeezing and rushing, struggling and stumbling, and even bringing verbal and physical conflicts. After the birth of the queuing system, these problems are completely avoided, and the waiting personnel can sit in the lounge and wait in line with peace of mind after taking a number ticket, and the queuing system not only improves the service efficiency, but also improves the service environment; What's more, it brings a good environment and a relaxed mood to the waiting staff, and even they can reasonably arrange their own waiting time.
With the development of the queuing system, there are button-type queuing system and touch-screen queuing system in the form of ticket collection; From the connection mode, there are wired queuing system and wireless queuing system; There are bank queuing systems, hospital queuing systems, and prison visit queuing systems. The bank queuing machine is suitable for queuing and calling in the window service industries such as banks, hospitals, customs, telecommunications, industry and commerce, taxation, etc., which can effectively improve the service environment and improve work efficiency. The operation of the bank's wired queuing machine is controlled by the PC, which is simple to operate, excellent in function, beautiful in appearance and generous. The 485 bus connection method is adopted, which is easy to install.
According to the system architecture and wiring, it can be divided into: bus system bank queuing system and IP network bank queuing system.
It is mainly composed of queuing ticket machines, evaluators, calling devices, display screens, speakers, etc.
1. Pick up the ticket: Do customers take a numbered ticket, which has a number, the number of people waiting, the time, the type of business handled, etc. 2. Rest and wait: Rest and wait in the rest area with the numbered ticket and pay attention to the display screen speaker calling.
3. Button calling: After the staff finishes a business, press the next button on the caller.
4. Go to handle: When calling the number, go to the designated location to enjoy one-to-one service according to the information of the display speaker.
Regarding the bank queuing system, there is actually no one fixed answer to this question, because different banks may choose different types of queuing systems according to their own circumstances and needs, and these systems may differ in terms of functionality, performance, complexity, etc., and therefore different.
In general, a bank queuing system** may include the cost of the initial purchase of equipment, installation costs, training staff to use it, and possible subsequent maintenance and service costs. These systems can range from thousands to tens of thousands of dollars, depending on the functionality, performance, integration, and complexity of the implementation.
For example, some small banks may only need a basic queuing system, which may be low, while large banks or international banks may need more complex systems, such as queuing systems that integrate multiple service channels, provide real-time data processing and feedback, and support a large number of concurrent users, which are naturally much higher.
In addition, banks also consider factors such as the stability of the system, security, user experience, and compatibility with existing systems when choosing a queuing system. Therefore, it is not possible to give an exact ** without specific bank and queuing system details. It is recommended that banks look for suitable business providers for detailed consultation and business needs according to their own scale and business needs.