Warm-hearted escort in the alternation of morning and dusk, and warm companionship in the ushering and sending out. Every Yaoxing butler is the "guardian" of a beautiful journey. They come from various industries and have completely different professional experiences, but they come together in the selection of one in a million, with the same "warmth" and "heart", to hold up an umbrella for the wanderers who go to their dreams under the hot sun, and light up the gentle and dazzling stars for the travelers returning home in the dark night.
Zhou Xi: Calmly enliven the atmosphere and be a very "e" "i" person.
I'm an i-person, but I've always felt like I have some e-qualities. Zhou Xi from Chengdu said: "In the face of unexpected situations, I am very happy that I can act as a mediator." In a pick-up service, due to the large-scale delay of flights on holidays, users who traveled to Chengdu with a family got off the plane and went straight to the exit of the airport in an anxious mood, missing the Zhou housekeeper who held a sign at the arrival gate to pick up the airport. After contacting the user, Zhou Xi asked him to stay where he was and find him quickly. "Apologizing and reassuring users is the first priority," Zhou recalled, "but it's more important for users to get out of the unhappiness caused by the flight as soon as possible and enjoy the trip to Chengdu with their families." During the trip, Zhou Xi calmed the user's emotions while taking the initiative to introduce them to the attractions and routes along the way, and learned that the user was from Qingdao, and Zhou Xi, who has many years of experience living in Qingdao, quickly found the "emotional valve" and talked with the user, not only successfully bringing the user out of the negativity, but also won recognition and praise for himself.
I carefully document this service and analyze what problems can be avoided in the next service. I have always maintained such a thinking inertia, that is, through the data and textual records, with logical drills to review every service, "Zhou Xi, who once majored in J**a language, has always maintained a rigorous "programmer thinking" since joining Yaoxing for more than two years, he is used to reviewing and sorting out his work by way of written records after each service, from the very beginning of the simple record of the daily service order type and situation, to the final meticulous record of the user's riding habits, vehicle spare parts preferences, Even including the user's birthday, the next time he receives a car request from the same user, he can provide him with thoughtful service like family.
Extracting experience from experience and evolving it into future risk avoidance skills is the secret of Zhou Xi's "zero complaints" over the years, and it is also his commitment to serving users as a housekeeper of Yaoxing.
Yu Zhentao: Flexibly change your thinking and be a person who is comfortable in doing things.
In the face of different user groups, I will not rigidly follow the established service process, but flexibly provide customized services according to their needs and characteristics. After more than ten years in the travel industry, Yu Zhentao's housekeeper in Beijing has summed up a set of his own exclusive "service experience".
Every time I receive a car request from the confinement center, I will immediately reply to the user and ask if you need to go upstairs to help. Steward Yu said. Considering that Bao Ma is sensitive to the hygienic environment before and after childbirth, he will wipe all the seats with alcohol and ventilate and remove odors before each trip, so as to welcome Bao Ma with a clean and fresh environment in the car. Before the trip even starts, the full range of services will be launched. "In the future, wherever you use the car, I will call ** to find you to pick it up", which is a high degree of recognition from users won by Yu Butler with many meticulous and thoughtful services.
Not only Bao Ma, but also for other special users, Yu Zhentao will also consider one more step. When receiving the elderly, he will go to the door of the user's house in advance, so that the user can support him in time when he needs it; When picking up and dropping off children from school, Yu Zhentao will also send the child to the elevator until his parents show up to ensure that the child can arrive safely and worry-free.
Attentiveness and thoughtfulness have long been injected into every journey of Zhentao's journey, and maintaining flexibility and adaptability is his "service characteristic". In the face of distinguished users, Yu Zhentao gives complete privacy protection, he will specially "break" the rearview mirror up, try not to disturb the private space of VIPs through the sight of the rearview mirror, and focus on driving to give users respect and privacy security. But when there are children in the car, Yu Zhentao will adjust the rearview mirror inward, always pay attention to the children's every move to ensure their safety. It is these meticulous moments that have made Yu Zhentao full of praise and reputation, and also made the service from a mileage to a long-term "royal use".
Zhu Xiang: Meticulous insight into the needs to be a "detail control".
I pay more attention to the maintenance of the service image, in addition to the usual suit and leather shoes, I will wash the vehicle every day before going out. This is Zhu Xiang's habitual action before going out, in addition to maintaining enthusiasm and "sense of ceremony" for work, Zhu Xiang also has a unique skill of "coming to things".
Serving the noble guests, we have to observe the words and colors, and generally after serving for a period of time, I can find out the user's habits and preferences. During the 19th Hangzhou Asian Games, as one of the housekeepers who received dignitaries from various countries, Zhu Xiang would carefully observe the car habits of distinguished users, place an ashtray to keep clean at all times on the armrest, put the charger next to the guests' seats and other details He implemented in advance one by one, giving users the most comfortable riding space with intimate care. Due to his outstanding performance, Zhu Xiang was designated to continue to provide concierge travel services for VIPs from Saudi Arabia during the Asian Paralympic Games, and gained great trust and recognition.
Of course, such "discernment" has long become Zhu Xiang's service habits. When encountering a user who is in a bad mood, Zhu Xiang will be more enthusiastic, a little more caring, support when getting off the car, greetings when getting on the car, or prepare a bottle of water and a candy ...... that the user likesZhu Xiang can always accurately meet the needs of users in the way they like, and harvest bits and pieces of beauty in the attentive service day after day.
In the process of delivering beautiful services, being able to witness users from falling in love to entering marriage has also made me gain a good harvest. On the day of the user's wedding, in order to share this joy with Zhu Xiang, he also specially placed an order for him to come and get candy and cigarettes. Talking about this touch, Zhu Xiang said: "From the first day they fell in love, I was in charge of the pick-up. He used two or three years of "warm-hearted escort" to witness their "long-distance love run", and also gained a precious friendship.
Every corner of the city has left their warm smiles and dedicated figures, and each butler has his own different color, exploring the never-ending service experience in his own unique way. Behind this is the manifestation of the brand concept of "one phase and one meeting" of Yaoxing, and it is also the spirit of Yaoxing housekeeper's pursuit of excellence. They continue to pursue higher quality travel services, so that all users can always walk with good companions.
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Original text**: Hebei Internet Radio and Television Station.