Buy things from the Internet, customer service recommendation, we are a well-known brand, 26 years, word-of-mouth certification, trustworthy. We are now engaged in activities, full of two pieces 85% off, especially cost-effective!
I clicked on the item's **description,**It clearly says that there are two pieces of activity 75% OFF! You are not two pieces of 75% off, why is it 85% OFF!
The customer service explained that this was the last event and the art was not modified**!
*Note 75% off, you say 8 again5% off, are you involved in false propaganda?
The customer service said that I will apply with the headquarters and give you 75% OFF!
If it were me to deal with this, even if I was a first-line customer service, I would tell the customer, Promise 75% off, that's 75% OFF! Even if the headquarters finally disagrees, I will maintain the credibility of the company by posting the money myself! Moreover, I firmly believe that as any responsible company, it will not smash its own brand because of such a thing, and will let a front-line customer service bear this cost by itself!
The vast majority of people, in the face of problems and responsibilities, are thinking about pushing out and shirking responsibility, this matter is not my responsibility, I am not responsible, so the vast majority of people are very mediocre! In the book "The Spirit of Craftsmanship", Toshiki Akiyama mentions that you must have the courage to take responsibility! It's your own business, and you have to do it well! Things outside of work, what you can touch and see, you must also work hard to do, so that you can have greater progress and more gains.
A friend works in an insurance company, he is just an ordinary clerk, one day near the end of work, there is a customer, emotionally came to a customer service manager to theorize, he felt that he bought insurance, was deceived, and the manager who collected his money was not only not there, but also could not be contacted! At this time, most people are not concerned with themselves, hanging high, and they are not their customers, why should they stand out? My friend stood up and bravely received the client, listened to his complaints, explained the terms of the contract for him, and finally gained the trust of the client, and also bought more insurance from the friend! Later, this friend also stood out in the company's promotion.
Ask – What is money?
The answer – money is the IOU that this society pays for you! How much you have paid for this society, how much responsibility you have assumed, and how much value you have created, the society will not give you feedback immediately, but in the form of money, an IOU will be given to you! So, when you can really solve problems for the society and contribute to the society, you will have more money and more wealth!
Have the courage to take responsibility, the more you take responsibility, the more you gain, the more you achieve! And blindly avoiding it will only make life worse. You tell me?